Technicien IT (Helpdesk / Part-time)

Employment Type: Permanent Part-Time
Headquarters Building, 200 Maple Grove Road, Cambridge
Shift: Rotating shifts (max 30/hrs/wk)
2026 Salary: $38.31 hourly
Waterloo Regional Police Service is an Equal Opportunity Employer that values diversity and champions inclusion. We are committed to developing and supporting a highly skilled, professional workforce that reflects the community we proudly serve.
The Waterloo Regional Police Service provides high‑quality policing to more than 670,000 residents across the Region of Waterloo. We take pride in our diversity and remain committed to fostering a people‑focused organization that reflects the strength and character of the communities we serve.
The Service Desk Technician provides technical support to users, installs and operates computer equipment, produces computer-generated reports and monitors the operation and use of computer systems and networks.
Respond to user questions and resolve hardware/software problems on the Waterloo Regional Police Service (WRPS) and Police Regionalized Information Data Entry (PRIDE) personal computers.
Provide support for users, including smart card and active directory work (i.e., Complete build installs for new/existing laptops/desktops, load computer program software from networked and physical sources.
Test new equipment, install upgrades to software and hardware, and maintain and configure user systems, as required.
Successfully completed a one-year community college diploma in Computer Systems Technology or a related field. Two (2) years’ of previous related experience in the setup, maintenance, and troubleshooting of computer equipment is required.
A valid Class “G” Ontario Driver’s License with no more than six demerit points required to travel within and outside the region.
A high level of judgement, problem solving, analytical and technical skills, including an ability to analyze, diagnose and resolve member’s hardware or software problems.
Excellent communication and customer service skills required to obtain necessary information and provide suggestions to users as required.
Able to reference relevant procedures and follow clear instructions to consistently perform IT related job troubleshooting tasks.
Able to respond to Service Desk calls for assistance in a timely manner, while monitoring CAD, RMS, e-mail and other systems as required.
Able to write and update user manuals and technical reports and produce computer-generated reports as requested. Able to remain current on new hardware and software technologies.

Defined benefit pension plan OMERS
Comprehensive benefits coverage, including employer-paid Health/Dental and Life Insurance
Dynamic, team-focused environment supporting the community
Employee Assistance Program (EAP) for fitness and wellness
Salary: $38.31 hourly
If you’re interested in this position, please apply online by Thursday, February 26th at 11:59 pm.
Please ensure you provide all supporting information from current and past employment (if applicable) to specify how you meet the requirements for this position in your online profile. Diversity through inclusion – we are an Equal Opportunity Employer.
Use of Artificial Intelligence in the Hiring Process:
Waterloo Regional Police Services may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process. However, applications will also be reviewed by a member of our Talent Acquisition team to ensure a fair and thorough assessment. AI does not make final hiring decisions.