Customer Service Representative / Management Experience

Medcan has a comprehensive range of diagnostic assessments, which, in combination with innovative programs tailored to specific needs, are designed to successfully reach improved health outcomes. Over 80 physicians and specialists, alongside a broad roster of complementary health care disciplines, provide health and lifestyle management services on site and by video consult for individuals, families and organizations. Our team of 700+ staff see clients virtually and physically from our downtown Toronto and Oakville clinics. The Role: We are currently recruiting for a Client Experience Specialist, Retention for Medcan's growing Membership portfolio. This role is primarily focused on supporting the Care portfolio (Year-Round Care, Dedicated Care, M Care, Virtual Care), our second largest business. This is a 13-month contract opportunity. We are seeking a highly motivated, client focused professional with exceptional organizational skills that would like to help solve real world business challenges in an entrepreneurial environment. As a Client Experience Specialist, Retention in the membership team there will be no shortage of opportunities for growth. If you are looking to apply your strong business acumen and your passion for helping our clients live well, then Medcan is for you. Focus and deliver on Retention and Revenue across customer base.

Proactively manage and retain existing clients by building strong relationships and understanding their business objectives and needs.

Gather client feedback and insights, sharing them with internal teams to drive product enhancements and improve overall customer experience.

Support engagement and response efforts via telephone and email enquiries from clients and internal Medcan staff

Assist with organization to help maximize efficiency and exceptional client service.

Bachelor's degree in business, finance, or a related field (or equivalent experience)

Proven experience in client relationship management, account management, or retention-focused roles

Proficiency in CRM systems and Microsoft Office suite

Exceptional client service skills

The ability to deliver results on a timely basis with minimal supervision.

We provide paid Wellness Days along with a variety of programs to help our employees manage their mental and physical well-being. We offer special employee rates on fitness sessions, in-house specialty services, and a complimentary membership to our clinic to name a few. We also have employee perks to continue to help our staff Live Well, For Life. This includes complimentary group fitness sessions as well as an on-site healthy lunch program provided by our own food and catering brand, Nourish. We also provide interactive webinars hosted by our in-house experts focused on Eat, Move, Think. No phone calls and no agencies please. Diversity, Inclusion, and Accessibility: Medcan is an equal opportunity employer committed to the principles of employment equity, diversity, and inclusion. We recognize the value of diversity in attributes such as age, gender identity and expression, sexual orientation and attractionality, ethnicity, race, colour, nationality, family and marital status, ability, religion and belief, freedom of thought, and any other characteristic that makes you unique. If these principles resonate with you, we encourage you to apply!