Insurance Benefits Administrator

The GroupHEALTH Family of Companies is a leading Canadian provider of employee benefits, made up of GroupHEALTH Benefit Solutions, GroupSource, Manion Wilkins & Associates Ltd, and Disability Management Institute and an additional 7 operating companies.

GroupHEALTH holds substantial controlling interest of the above companies and is a wholly owned subsidiary of Munich Re New Ventures, a division of Munich Re—one of the world's leading providers of reinsurance, primary insurance, and insurance-related risk solutions.

THE ROLE As a Bilingual (French) Benefits Specialist , your role is to provide outstanding client service while efficiently managing the administration and servicing of a designated block of direct clients. This position is a hybrid role based in Surrey, BC, working two days a week in office. You will educate clients and administer plans to carrier guidelines and policy plan design

You will engage with clients and providers by email, phone, and video meetings, as appropriate.

You will manage claim and coverage inquiries

provide support and training as users of multiple systems

Engage in 1-on-1 meetings with each Benefit Specialist to understand the work flow.

Complete CRM and WEBS basic training

Review of training material and resources as it pertains to systems and processes

Receive sign off for basic administrative changes

Confidently work within our internal systems WEBS and CRM and able to train clients on external use of WEBS

Solid understanding of our client service expectations and new business processes.

You have a minimum of 2 years of customer service experience in an office or professional services setting is required.

You have a High School Diploma or equivalent.

You have previous experience as a strong and effective communicator across various modalities, including e-mail, phone, and video.

You have a genuine passion for customer service with a commitment to ensuring clients receive exceptional support.

You are comfortable working with multiple systems and possesses strong computer skills.

Previous experience with group benefits or customer service is considered an asset.

You have experience with Group benefits such as insurance carrier, TPA, consulting house, or advisor support is preferred but not required.

Starting at 3 weeks' vacation, plus flex days to help you achieve that work-life balance.

Wellness programs to support you in and out of the office.

Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the base pay and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.

We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us!

Events and Socials

When you join our team, you'll enjoy everything from virtual company-wide teaching and training days, industry events, Happy Fridays, team social events and much more!