Tech Support Analyst
$70k per yearMSP Corp
We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. As we continue to grow, we are looking for a Support Technician L2 to join our team.
As a Support Technician L2 , You will be responsible for resolving complex technical issues, supporting end-users and systems, and collaborating with other teams to ensure seamless IT operations. This role includes an after-hours on-call support shift rotation, which may include occasional planned and emergency after-hours support. This role is ideal for someone with a strong foundation in IT infrastructure, excellent troubleshooting skills, and a passion for delivering high-quality support.
Schedule : Monday to Friday, 40 hours per week, 8:00 a.m. – Provide Level 2 technical support to multiple clients for desktops, laptops, mobile devices, and peripherals.
Troubleshoot and resolve issues related to operating systems (Windows, iOS/MacOS).
Support and maintain server hardware and operating systems (Windows Server, Linux).
Manage and troubleshoot networking issues (LAN/WAN, Wired/Wireless, TCP/IP, DNS, DHCP).
Deliver exceptional customer service to internal and external clients.
Collaborate with Level 1 and Level 3 teams to manage escalations and resolve complex issues.
Visit client sites to troubleshoot issues and help with escalations.
Strong knowledge of computer hardware, operating systems, and networking fundamentals.
Strong sense of IT security and best practices.
CCNA certification or equivalent experience in Network Infrastructure.
Microsoft 365 Administration (M365 Licensing, Exchange Online, Entra ID/Identity, Intune, Security Center, Teams, SharePoint).
AZ-104 certification or equivalent Microsoft Azure administration experience.
Strong communication and customer service abilities.
Opportunities for growth and training.
Diversity, Equity, and Inclusion : At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment.
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