Sales Representative - Retail / Customer Service

At Trackforce, we’re transforming how physical security operations are managed across the globe. As the world’s leading SaaS platform for physical security workforce management, we empower security companies and organizations with a streamlined solution to manage their guard forces. Our technology helps teams respond faster, operate more efficiently, and drive down costs - all while staying focused on what matters most: safety and protection.

We support over 4,600 clients in more than 50 countries and are proud of our growing team of 300+ professionals. With global offices that include headquarters in Dallas, Texas and Centers of Excellence in Montreal, Quebec and Wroclaw, Poland, we collaborate across borders and time zones in a dynamic hybrid work environment that values connection, flexibility, and impact.

The Inside Sales Representative is a role that sits within our Enterprise Sales team , designed to support 2–3 Enterprise Account Executives while also independently driving small land and small expansion opportunities .

This is an ideal role for a commercially minded seller who thrives in outbound motion, wants to learn Enterprise sales execution, thrives in a highly collaborative environment, and is motivated by both pipeline creation and closing revenue.

Own and close small land (new logo) and small expansion / upsell opportunities within assigned Strategic accounts

Execute short-to-medium sales cycles independently, from discovery through close, including pricing, proposal creation, and contract coordination

Accurately qualify opportunities and route larger, more complex deals to the assigned Account Executive

Enterprise Sales Support

Partner closely with 2–3 Strategic Account Executives to support large, complex Enterprise sales cycles

Assist with account research, stakeholder mapping, deal strategy, meeting preparation, follow-ups, and proposal support

Outbound Prospecting & Pipeline Generation

Conduct outbound prospecting into named Enterprise prospect accounts via phone, email, and sales engagement tools

Drive outbound activity into existing customer accounts to identify expansion, cross-sell, and upsell opportunities

Support Account Executives by generating qualified meetings and pipeline within assigned territories or account lists

Account & CRM Management

Maintain accurate pipeline, opportunity stages, and forecasting in Salesforce

Ensure clean handoffs between ISR-owned opportunities and Account Executive–owned opportunities

Track and report on activity, conversion rates, and outcomes in line with sales process and KPIs

Work closely with Marketing to leverage campaigns, account-based initiatives, and outbound messaging

Collaborate with Customer Success and Professional Services to ensure strong expansion motions and customer outcomes

3-5 years of experience in a Sales Development, Inside Sales, or Closing Sales role within a SaaS environment

• Demonstrated experience with outbound prospecting, including cold calling and account-based outreach
• Experience supporting or participating in mid-market or Enterprise sales cycles
• Familiarity with modern sales methodologies (e.g., Experience using CRM systems such as Salesforce for pipeline and opportunity management
• Experience with Sales Engagement platforms (Outreach, Salesloft, Gong Engage or similar)
• Ability to manage multiple priorities across self-owned deals and AE-supported deals
• English as the primary business language

Prior experience in an Enterprise SDR, ISR, or Junior AE role

Experience selling to services-driven industries (Physical Security, Facilities, Hospitality, Healthcare, Retail, Public Sector)

Business proficiency in French and/or Spanish

Strong pipeline generation and meeting contribution for supported Strategic Account Executives

High-quality opportunity qualification and clean deal handoffs

Demonstrated progression toward Enterprise sales competency and deal complexity over time

We're passionate about building a workplace where innovation, growth, and purpose come together. Whether you're in the office or working from home part of the week, you'll be part of a collaborative team that’s committed to delivering real value to our customers - and having fun while doing it.

Empower Diversity

We do not tolerate discrimination or harassment of any kind, whether based on race, color, nationality, ethnic or social origin, religion or belief, sex, gender identity or expression, sexual orientation, age, disability, marital or family status, or any other protected status under applicable local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.