Concierge property service

As one of Canada’s leading real estate companies, with properties across North America, we’re proud of our history and excited about our future.
We are committed to creating lasting value not only for our clients and communities, but for our employees as well. As a fully integrated real estate organization, we offer exposure to a diverse portfolio that includes office, industrial, retail, and multi‑suite residential properties across North America. Our team reflects a wide range of backgrounds, perspectives, and experiences, and we believe that diversity strengthens us.
Through innovation, teamwork, and a shared commitment to sustainability, our professionals are empowered to build their careers, contribute meaningfully, and help shape the future of real estate.
We support our people by offering:
The role of the Concierge is to provide quick, efficient and courteous service to all Morguard residents & visitors. This role acts as a brand ambassador by providing an engaging and memorable experience from the moment a resident or visitor walks through the door.
Provides information about local features such as shopping, dining, nightlife, and recreation.
Makes customer service, care and satisfaction the priority in every interaction
Strives to provide tailor made solutions to meet specific resident needs
Receives and logs items delivered to residents
Assists the team in emergency situations by directing emergency vehicles and maintaining traffic control as needed
Reports all incidents via the Daily Report and/or Incident Report in accordance with company policies
Regularly patrols property, inspecting all access points for safety and security of residents Participates in monitoring all security cameras, elevators and building systems
Assists the Building Manager in day-to-day operations of the building
Ensures that a superior level of service and support is provided to residents
Answers residents’ general inquiries about living in their suite, building and community
Actively supports the Building Manager with lease renewals and retention
Assists with “move‑in” and move‑out procedures
Greets prospective residents when Building Manager is not present and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.)
Immediately records all telephone and in‑person visits on appropriate reports
Assists the Building Manager in showing prospective residents available suites, in processing resident applications and lease agreements
1+ year of related experience in a sales / admin and in a customer service or related role
~ Computer skills (Microsoft Office Suite, Yardi, Email, internet)

Ability to work on flexible schedule, including evenings and weekends
Experience with leasing principles would be an asset

Exposure to a diverse portfolio of real estate assets across North America.
A competitive compensation and benefits package designed to support you and your family.
Support for work–life balance, along with accessible employment practices that meet AODA requirements.
Pay Equity
The salary range listed for this position reflects the anticipated compensation at the time of posting. Actual compensation offered may vary and will be determined by factors including, but not limited to, experience, education, skills, certifications, internal pay equity and business needs.
Diversity is one of our greatest strengths. At Morguard, we provide equal employment opportunities to all candidates and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other legally protected status. Morguard is dedicated to maintaining accessible employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment process, please contact Human Resources—our team is here to support you.