Remote Bilingual Call Center Agent - Tech Support

Do you excel at providing top-tier service in both English and French? If you are looking to build a long-term career with a global leader in water measurement technology, this is the opportunity for you!
As a Bilingual Contact Centre Representative in the customer care sector, you will be the voice of our client, Neptune, supporting municipalities and constituents across Canada regarding water meter readings. This role is perfect for those who are process-driven and enjoy navigating multiple systems to find solutions for customers. Whether you are looking for a hybrid setup in Mississauga or a fully remote opportunity from across Canada, we offer the flexibility to match your lifestyle.
we are experts in the customer care field. This Bilingual Contact Centre Representative position is more than just a job—it is a gateway into a company that prides itself on internal advancement, with many coordinators and leaders having started exactly where you are today.

Please note that this role requires full professional fluency in both English and French. You will be responsible for handling inquiries from a diverse Canadian landscape, ensuring that all constituents receive clear and accurate information regarding their water meter readings in the language of their choice.
Flexible work arrangements: Remote (across Canada) or Hybrid in Mississauga.

• Comprehensive 3-week training and a 3-month ramp-up period to ensure your success.
• Our client actively promotes from within their customer care and administration teams.
• Vibrant company culture featuring weekly contests, holiday events, raffles, and workshops.
• Supportive management with a focus on coaching and engagement.
• Flexibility for religious holidays and personal well-being.
• Manage approximately 100 inbound calls per day, providing support for water meter inquiries.
• Act as a primary point of contact for municipalities and constituents in the customer care department.
• Use MS Outlook, Excel, and SAP to track data and resolve customer issues.
• Participate in weekly team huddles and engage in daily communication via Microsoft Teams channels.
• Collaborate with a remote team to meet collective quotas and service level agreements.
• Engage in continuous learning during a comprehensive 3-week training program.

Full bilingualism in English and French is mandatory.

• Ability to work 37.5 hours per week within the shift window of 8:00 AM to 8:00 PM.
• Willingness to cover evening shifts.
• High level of engagement and productivity in a remote or hybrid team setting.
• Prior experience in a call centre is an asset, but problem-solving potential is prioritized.
• Access to a reliable high-speed internet connection for remote work.
• Proficiency in Microsoft Office Suite, specifically Outlook and Excel.
• Ability to thrive in a high-volume, fast-paced customer care environment.
• Technical aptitude to manage multiple software systems, including SAP
• Excellent verbal and written communication skills in both English and French.
• Adaptability to work effectively in both remote and hybrid office settings.

Our recruiters are experts in customer care and are dedicated to helping you navigate your career journey with confidence. If you are a bilingual professional ready to join a global leader, we want to hear from you today.
We are your partner for talent, helping you not just find a job you love, but also build a successful career that offers work-life balance and professional fulfillment. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to Voir email sur randstad.com posting is for existing and upcoming vacancies.