RESPONSABLE CONTROLE DE GESTION OPERATIONNEL (H/F)

Line of Business:
Technology Solutions

96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
The TDI Automation team's mandate is to unlock and sustain business value through Intelligent Automation (IA) . This work is critical to protecting customer experience, operational efficiency, and capacity creation once automation solutions move into production.
Reporting to the Senior Manager, Digitization, Automation & Workflow, the Manager is responsible for leading Pan-TDI Automation Day 2 operations , with accountability for the health, performance, governance, and ongoing value realization of the Digital Workforce (RPA and low-code automations) across TDI. This individual will work closely with multiple stakeholders and teams including Enablement Platform, SCOE, Business partners, TDI Technology Services, Risk & Controls, and TD Insurance Shared Services Operations.
Together, we will ensure strong production stability, transparent performance reporting, effective incident and enhancement management, and continuous improvement of TDI's automation ecosystem.
Provide seasoned specialized knowledge, advice, and guidance to stakeholders on Automations in production , specifically for Digital Workforce management through RPA (Blue Prism, UiPath) and PowerApps solutions.

• Own the operational health and performance of all TDI automations in production, including run-time monitoring, capacity management, and SLA adherence
• Lead incident, problem, and escalation management , ensuring timely resolution, root-cause analysis, and clear communication to business and technology stakeholders
• Ensure strong Day 2 governance and controls , including audit readiness, attestations, artifact management, and compliance with TD risk and control standards
• Assess, prioritize, and manage Day 2 enhancements and change requests driven by application changes, business needs, or resiliency improvements
• Play a key role in automation benefit realization and tracking , translating operational data into clear business insights for senior leadership
• Strong operational mindset with the ability to manage production technology services at scale
• Business acumen with the ability to distill complex operational data into actionable insights and executive-level reporting
• Excellent communication skills, including the ability to present automation performance and risks clearly to senior stakeholders
• Strong relationship management skills across business, technology, and enterprise partners
• Proven ability to balance operational stability with continuous improvement and change
• TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
We do our best to communicate outcomes to all applicants by email or phone call.
Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
Language Requirement (Quebec only):