Account Manager Grocery

Shippabo is a tech-enabled ocean freight forwarder. Our platform gives importers one place to book, track, and manage ocean shipments, with their internal teams and their overseas suppliers working from the same data. Our engineering team builds the software that makes the operation faster and more transparent than a traditional forwarder can be.

This is an account management role built around retention, service quality, and problem solving. It’s not a quota-carrying sales job. What we actually need is someone who can look at an account and a shipment and figure out what is really going on, then drive it to resolution without needing to hand it off.

Own a portfolio of importer accounts . Is it a rate problem, a service failure, an expectation that was set wrong, or a process that broke internally? You should be able to look at a booking and know when something is off before the customer tells you. Rolled bookings, a vessel schedule change that will miss a delivery window, drayage constraints at the port of discharge, a document mismatch that will hold a container at customs. You’ll know when to dig into carrier schedules, customs entry, drayage, or documentation, and when it is normal activity not worth alarming a customer over.

Understand what each importer is optimizing for, whether that’s landed cost, transit reliability, or predictability, and weigh that against what makes commercial sense for Shippabo. Many customer requests require Product, Operations, Finance, or the origin team in China. You map the steps, set the timeline, follow up, and close the loop with the customer.

Track operational and revenue metrics across your accounts. Surface trends, at-risk accounts, and volume shifts before they become surprises.

Serve as an advisor, not an order taker . Educate importers on supply chain practices and on what Shippabo's platform and network can do for them. Communicate market conditions, rate trends, surcharges, and capacity shifts in terms of what they mean for that specific customer’s business.

Own inbound marketing leads from smaller importers, qualify them, and get them onboarded and running.

Re-engage churned and dormant accounts . Work through importers who have reduced or stopped shipping with us, understand why, and rebuild the relationship where the fit is still there.

Direct experience in ocean freight forwarding , NVOCC, or as an importer managing ocean freight. You form a hypothesis about what went wrong, check it against the data, and act. Strong commercial judgment . Much of this job is explaining a complicated logistics situation to a customer in plain language, quickly.

About 40 people, no large support layer, a lot of ownership.

Experience with a freight forwarding TMS or a modern digital forwarder platform.

CAD. An annual performance bonus brings expected Year 1 total cash compensation to $120,000 to $140,000 CAD. Actual compensation is dependent upon many factors, such as training, transferable skills, work experience, business needs, location, and market demands. Our team members enjoy ample Vacation and Sick time, allowing you to take the breaks you need to recharge and ensuring your well-being remains a priority as you grow with us. We offer multiple health plan options and contribute meaningfully toward the cost of coverage for you and your dependents, in addition to a RRSP Plan with matching contributions.

Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.