Commercial Account Manager - Work from home

Commercial Lines Customer Service Representative (CSR) Durham Region, ON

Full-time

Ideal Start Date: May 2026

STIRCO Insurance Brokers LTD. is adding a RIBO Licensed, Commercial Lines CSR. STIRCO is a rapidly expanding,

family-owned brokerage that operates in the Durham Region, primarily servicing the GTA – Northumberland County.

The ideal candidate has a minimum of 5 years experience in the Commercial Lines space and is comfortable hitting the ground on an existing book of business. You are self-motivated, resourceful and have an entrepreneurial spirt willing to wear many hats. You will work with Producers on their commercial portfolios, building long-term relationships with the Producers, various Underwriters, and the clients you manage. You have a keen eye for detail and take pride in your work and the ability to help others.

Roles & Responsibilities:

 Day to day client management and account maintenance. Act as one of the primary points of contact

on CL accounts; responsible for maintaining key client and insurer relationships

• Process renewals, policy changes, endorsements, cancellations, payments, and inquiries
• Review and assess coverages as required and identify when changes are needed and recognize there

are cross-selling and up-selling opportunities

• Assist Producer with new business submissions, proposals, quotes, remarkets and binders as required
• Initiate, negotiate and process renewals
• Provide confirmation of insurance
• Manage claim submissions and advocate for clients during the claims process
• Review and issue Certificates of Insurance and liability slips as required
• Assist with office administrative duties as required
• Currently holds a RIBO license in good standing
• Minimum of 5 years experience as a Commercial Account Manager
• Experience with Broker Management Systems (Policy Works, Applied Epic, Applied Rating Services,

CSR24 and Insurer Portals) an asset.

• College diploma and/or university degree or equivalency
• Proficient with Microsoft Office products
• Attention to detail, organized and solutions oriented in a fast paced, multi-faceted environment
• Communicates effectively and efficiently
• Business casual dress
• Group Benefits plan
• Paid Personal/Sick Days, vacation days

The STIRCO Office is located in Oshawa. The selected candidate is expected to work in office, but there

is flexibility to work from home on an occasional basis.

Interested candidates please submit your cover letter, resume including compensation expectations to

***email_hidden***

We thank all applicants for their interest, however, only those selected for an interview will be

contacted.