Sales & Service Customer Service Representative

Welcome to Gordon Food Service! Heres a quick glance of who we are and the impact you could have on the food service industry. Provides Gordon Food Service (GFS) customers with timely proper maintenance on equipment within the market area and effectively manages parts and equipment expenses. Penetrates sales of existing accounts and maintains existing chemical and beverage dispensed business and supports sales in assigned territory.

The hourly wage range for this position is $22.46 - $33.70

• Medical Dental Prescription Drug and EFAP Benefits after 30 days of employment
• Coordinates and performs scheduled installs and preventative maintenance and service according to GFS predetermined standards.

Interprets maintenance manuals schematics and wiring diagrams and repairs equipment utilizing knowledge of electronics and standard test instruments and hand tools.
Penetrates existing service accounts to grow territory sales and completes a territory schedule that is maintainable.
Provides appropriate equipment and technical support to Product Specialists and Customer Development Specialists (CDS). Supports the company-preferred equipment.
Utilizes Metrx/Mobile software to log all field activity and completes all paperwork in a timely manner.
Establishes rapport and communicates professionally with internal and external customers.
Establishes goals in support of department initiatives to include reducing expenses increasing productivity increasing sales growth and improving reporting.
Efficiently provides follow-up on requested projects.
Provides appropriate equipment and technical support to Product Specialists and Customer Development Specialists (CDS). Supports the company-preferred equipment.
Communicates changes or opportunities to the Regional Field Service Manager Product Specialists and CDS involved.
Serves as a resource or contact for the department to assigned areas of responsibilities.
Performs in-service pertaining to equipment use and operation.
Performs cycle counts on parts and equipment inventory.
Maintains knowledge of current trends and developments in the field by reading appropriate books journals and other literature and attending related conferences seminars etc. Maintains peer relationships in the field to share issues and ideas.
Two years previous sales and equipment repair experience or an equivalent combination of education training and experience required
Mechanical Aptitude - displays strong mechanical aptitude; adheres to all electrical plumbing health and sanitation codes; Ability to correctly interpret maintenance manuals schematics and wiring diagrams
Sales & Marketing - Knowledge of principles and methods for showing promoting and selling products or services including marketing strategy and tactics product demonstration sales techniques.
Customer Service Knowledge of principles and processes for providing customer services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction; ability to display professional quality work and service.
Refers to supervisor manuals policies and practices for guidance.
Communication - Ability to convey and receive information effectively through speaking writing and listening.
Must have a professional appearance and proper hygiene.
Knowledge of Chemical and Beverage dispensing equipment (coffee juice and dish machines)
Must be able to use standard hand tools electrical drills and metal cutting saws
Test kits voltmeters
Knowledge of spreadsheet word processing email and internet software applications.
Knowledge of Metrix and Mobile software applications preferred.
Hand trucks and dollies

We thank all applicants for their interest however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment or in terms or conditions of employment without regard to any enumerated or analogous grounds of discrimination including race religious beliefs colour gender gender identity gender expression physical disability mental disability age ancestry place of origin marital status source of income family status sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability please submit your request to and use the words Accommodation Request in your subject line.