Senior IT Helpdesk Technician
$28 - $35 per hourMARLOSS IT
About Marloss IT & Our Mission
Marloss IT is a managed-services provider committed to empowering mission-driven organizations through reliable, informed technology support. Our focus is simple and unwavering: eliminate IT obstacles so our clients can devote 100 % of their attention to the critical work they do every day.
Diversity & Inclusion Commitment: In keeping with our values, we especially encourage applications from women , as well as Indigenous, Black, and other equity-deserving candidates.
We're seeking a part-time IT Technician to support day-to-day client IT operations and assist in special projectsincluding cloud migrations , network improvements , and cybersecurity implementation . This role is a key contributor to helping us deliver on-site and remote support to a high-impact organization with multiple locations in the Downtown Vancouver area.
You will be engaged on-call for hands-on tasks like workstation deployments, troubleshooting, server decommissioning, firewall installations, and wireless optimization.
Provide remote and in-person Help Desk support (hardware/software/network)
Assist with onboarding/offboarding and workstation setup
Support cloud migrations to Microsoft 365 / SharePoint
Implement and test backups and endpoint protection tools
Troubleshoot and improve wired/wireless network reliability
Assist with MFA setup, password policy enforcement, and Microsoft Entra ID transitions
Minimum 2 years in an IT support, systems, or technician role
Working knowledge of Microsoft 365, SharePoint, Entra ID (Azure AD), and Windows Server environments
Familiarity with remote desktop tools, VPNs, firewall devices, and backup systems
Ability to troubleshoot on Windows and macOS
Valid BC driver's license and reliable access to a vehicle (travel to client sites required)
Experience working with nonprofits or mission-driven organizations is a bonus
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Part-time, Casual
Pay: $28.00-$35.00 per hour
Overtime pay
Flexible language requirement:
~ French not required
To support our DEI efforts in a male-dominated industry, please let us know:
- Do you identify as a woman? (Are you open to continuous learning and coaching, regardless of your experience?
- b>Language:
- English (required)
- b>Willingness to travel:
- Work Location: Hybrid remote in Vancouver, BC V6B 1A1
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