Bilingual Training Officer

As a Training & Development Programs Analyst you will play a pivotal role in driving organizational capability and performance within Protection Solutions. You will design implement and continuously optimize comprehensive learning programs that align with business objectives regulatory requirements and evolving market trends. Strategic Learning Leadership: Develop and execute training strategies that support business growth compliance and customer experience objectives.
Program Design & Innovation: Create dynamic learner-centric programs using advanced instructional design methodologies and digital learning technologies.
Performance Enablement: Drive measurable improvements in advisor performance through targeted coaching post-training evaluations and ongoing skill development.
Partner with senior leaders product teams and instructional designers to ensure training content reflects business priorities and market changes.
Data-Driven Insights: Leverage analytics to assess training effectiveness identify skill gaps and recommend continuous improvement strategies.
Compliance & Quality Assurance: Maintain rigorous standards for regulatory compliance and quality across all training programs.
Represent the training function in cross-functional projects contributing expertise on learning trends and best practices.

Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
Proven ability to lead complex training programs in fast-paced dynamic environments.
Advanced organizational and project management capabilities.
Expertise in adult learning principles and instructional design.

Post-secondary degree in Education Business or related field.
Deep knowledge of insurance products (Health & Dental Travel Life).
Experience with CRM systems (Salesforce) learning platforms (Axonify) and digital training tools.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. 55050.00 CAD - $91750.00 CAD

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence.