Full Time Retail Store Manager

Store # : 002940 LensCrafters
Position: Full-Time
We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Because quality care helps us see the joy in life. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.
And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.
LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

Conveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.

• Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.
• Provides on-the-job training and guidance to team members making use of Company provided programs.
• Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
• NPS – Net Promoter Score
• % Sales to Plan
• Customer Count
• Store Operating Profitability
• % Saturation of Training
• Key Performance Indicators, to include exam growth and retention

Performs administrative duties to include payroll, inventory management, technical application and understanding.
Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.
Leads Doctor of Optometry business partnership and co-planning.
Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
Executes to guidelines LC Inventory Management System and Order tracker as a part of global POS
Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.
Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
Maintains safe AND FUN working environment for all associates/customers.
Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.

High School graduate or equivalent

• 4+ years management/supervisory experience
• Team building and management skills
• Sales skills
• Familiarity with cash register, computers and calculators
• Ability to manage time under aggressive deadlines

State licensure (if applicable) and/or ABO Certification in non-licensed states
LensCrafters Quality, Fitting and Adjusting Program
Previous experience in customer service and retail
Knowledge of current store merchandise
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at Show phone number (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email View email address on careers.essilorluxottica.com qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.