Head of Customer Success Management & Product Management

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.
You will be responsible for leading a team of Product Managers working on Veeva RIM. You will be responsible for defining and communicating the product strategy and roadmap to internal and external customers, working with your team to design the solution for regulatory process efficiency. Lead and mentor a team of talented Product Managers
Define direction on product features and vision
Design innovative product features to support the management and submission of content that ultimately is submitted to Health Authorities worldwide
Review and author high quality design specifications within an agile methodology
Prioritize features based on strategic initiatives, customer requirements, and internal technical needs
Collaborate with customers, services, support, market strategy, and sales to understand business needs and ensure customer success
Partner with the engineering and QA teams to drive high quality product feature implementation
Be the product evangelist - become a subject matter expert for internal stakeholders and external customers
Experience leading and developing product management teams

• 3+ years in product management leadership role
• 5+ years of experience in SaaS product lifecycle and ability to develop short- and long-term product roadmap and plans based on client and market requirements
• Experience interacting with customers, development, and consulting teams, both local and remote
• Ability to work independently in a dynamic environment, with little direct supervision
• Technical skills to translate business requirements into terms that developers can understand
• Must be able to travel 25%

5+ years of experience in Regulatory (or other regulated industry)
~ Working knowledge of submission publishing, review and archiving processes and procedures, understanding of various submission standards and the impact of these standards on day-to-day regulatory activities

Medical, dental, vision, and basic life insurance

• PTO and company-paid holidays
• Retirement programs
• Base pay: $150,000 - $240,000 CAD

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.
#LI-Remote #LI-Director Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at View email address on careers.veeva.com.