Operation Management Specialist

PT Operations Associate, Toronto, Ontario

PT Operations Associate at SMCP (Sandro & Maje)

With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences. Operating in over 47 countries, we are financially stable and in an exciting phase of growth, led by a strong and experienced senior leadership team. Our culture thrives on engagement, inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. Our collections reflect the dynamic interplay of casual elegance and evening sophistication, created for individuals who value both style and sustainability.

SMCP is more than just a fashion house—it's a forward-thinking company where innovation and sustainability come together. With a dedicated senior leadership team guiding us, we offer a culture that fosters creativity, engagement, and meaningful career opportunities. Our collections from Sandro and Maje blend timeless Parisian style with a contemporary edge, allowing individuals to express their unique personality through fashion. Together, we will continue shaping the future of fashion with a strong foundation of growth, stability, and engagement.

To learn more about our global presence and values, visit our website at SMCP Global.

As an Operations Associate, you will be a key player in ensuring the smooth and efficient functioning of all back-of-house operations, which are critical to delivering an exceptional customer experience on the sales floor. Your strong attention to detail, organizational skills, and ability to solve problems proactively will help maintain operational excellence and support the overall performance of the store. By managing inventory, supporting visual merchandising efforts, and ensuring operational processes run seamlessly, you will directly contribute to the store’s success and customer satisfaction. Administrative & Merchandise Processing

• Manage the check-in and processing of incoming merchandise, ensuring accuracy and readiness for the sales floor.
• Oversee markdown management by updating pricing and ensuring changes are reflected on the floor.
• Asset Protection & Inventory Management
• Support shortage prevention strategies to minimize loss and protect store assets.
• Assist with inventory control, including cycle counts and physical inventory preparation.
• Sales Floor Support & Customer Service
• Assist with POS operations, ensuring accurate and efficient customer transactions.
• Greet and assist customers on the sales floor, enhancing their shopping experience.

1+ years of prior sales support experience, including POS, merchandising paperwork, cycle counts, and inventory management.

• High attention to detail and ability to manage multiple priorities.
• Brand-appropriate personal presentation.
• Flexibility with scheduling to meet business needs.
• Bilingual capabilities are a plus in key markets.
• Flexible availability, including evenings, weekends, and holidays, is required.

Your talent and dedication are rewarded with competitive base hourly pay and an individual commission structure. With our 50% shopping discount and seasonal wardrobe offering, you’ll always feel confident in the latest collections—because style starts with you. We also provide a cell phone contribution.

That’s why we provide generous paid time off—plus paid parental leave, pet benefits, and resources like our Employee Assistance Program (EAP), which includes personalized guidance, expert care, and mental health support through every stage of life, along with MAVEN Family Planning, providing additional support for family planning and wellness.

18—$20 CAD