IT Support Technician (Full Time)

The IT Support Analyst Tier 1 (ITSupA-T1) is a collaborative role that works closely with colleagues in IT Services, university stakeholders, and third-party service providers. They extract information from technical and non-technical sources for the purposes of clearly documenting a problem or request to triage incidents, analyze patterns, identify and clarify problems for prioritization and escalation. They design processes and recommend, document and implement solutions for the ongoing support, operations and maintenance of customer facing corporate services . The ITSupA-T1 ensures that work is completed in alignment with enterprise solutions architecture and standards.

Well-developed communications, interpersonal and teamwork skills

Be capable and comfortable of providing assistance/support via phone, e-mail or in a face to face environment

Strong customer focus

Ability to be flexible within the work environment, establish strong working relationships and participate in team responsibilities effectively

University degree, technical certification or college diploma in computer related field is beneficial

A minimum of 1-2 years technical support experience would be an asset

Good working knowledge of current versions of MS Office, various internet browsers and Windows computer operating systems; Working knowledge of Exchange Administrator, Active Directory (LDAP) and remote desktop administration tools

Understanding of networking concepts/services such as DNS, DHCP, firewalls, and routing

Ability to troubleshoot various web tools and issues relating to viruses, pop-ups, spyware, malware etc.

ITIL certification or experience would be an asset

Knowledge and experience working with cloud and on-premise environments/applications (virtualized and physical) would be an asset

This is a regular, full-time position working 37.5 hours per week. Employment offers will normally be made between the minimum and midpoint of the range and are determined by knowledge, experience and internal equity. Royal Roads University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our faculty and staff including, but not limited to, women, visible minorities, Indigenous people, persons with disabilities and persons of any sexual orientation or gender identity.

However, you will need to be legally eligible to work in Canada for the duration of the employment contract. Abbi Rogers or View phone number on ca.snapjobsearch.com so we can offer you individualized assistance and ensure equity in our recruitment and hiring process.