IT Help Desk Specialist

Help Desk Technician REPORTS TO: IT Manager

We are looking for a Help Desk Technician to join our IT Team! Our Help Desk Technician is responsible for maintaining networks, software, and equipment, resolving technical problems, and providing general IT support and assistance.
You will have a chance to hone your skills plus support and work alongside another Help Desk Technician. You will also be exposed to the business side of things supporting new systems implementation and other special projects. The primary challenge is to stay organized and deliver exceptional customer service to your internal stakeholders while juggling competing priorities and tight deadlines.
You are support oriented and find customer service quite rewarding
You can effectively communicate technical concepts to varied audiences
You are agile, flexible and able to adapt to changing environments
You have strong customer service and interpersonal skills
You have a solid understanding of basic Information Technology (IT) concepts, with skills in troubleshooting common IT issues in corporate environments, managing simple computer network tasks, and a foundational knowledge of IT security principles.
You are skilled in using Windows, macOS, and Linux operating systems, with expertise in managing Windows Server (2016 or newer) and Microsoft SharePoint. Familiar with cloud technologies and have been exposed to Microsoft Intune for endpoint management.

You have 2+ years of hands-on experience in IT support-related role in a corporate environment
You have a degree or diploma in Information Technology or related discipline
You have IT related certification(s), e.g. Microsoft Certs, CCNA, CompTIA Certs

Knowledge and management capabilities within Microsoft Endpoint Management, including device policy enforcement, security configuration, and troubleshooting across diverse environments.
Knowledge and skills in administering networks using the Fortinet stack, including the configuration, management, and troubleshooting of security and network devices
Proficient in utilizing the Microsoft Power Platform

Maintain IT hardware inventory sourcing additional equipment as required
Troubleshoot issues both on-site and remotely maintaining excellence with every interaction
Set up and deploy new hardware and software
Provide mobile device and other equipment support
Participate in IT projects, including new systems and processes implementation
Primary office location: Secondary office location: We have 6 locations within the Abbotsford area that require IT support from time to time
You will need to travel between different office locations
We offer our team members many benefits to help them achieve their goals and support our company culture:

Performance Bonus and RRSP Matching
Fitness incentive fund to help you thrive
Company social events focused around health, great tasting food and getting together as a team

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