*Dental Receptionist (Part-time)

Perform reception, clerical and administrative support duties
Answering incoming telephone calls in a friendly and efficient manner, processing messages taken by the answering service during non-office hours according to protocols
Processing information by sorting and distributing incoming mail/parcels, preparing mail/parcels going out
Typing correspondence and photocopying as required
Schedules client / patient appointments following set procedures, using Electronic Health Record system
Maintains knowledge of community resources and makes referrals, as appropriate
De-escalates conflict with or among clients in accordance with established policies and procedures
Initiates crisis response procedures when necessary, requesting assistance from appropriate professional staff in case of emergency situations
Initiating answering service at the end of the day and provides back up to lock up procedures when building closes, as required
Completion of relevant certificate or diploma and two years' related experience in a community setting
Able to work effectively with a diverse client population including people with mental health and/or addictions issues
Crisis de-escalation training and or experience
Knowledge of Personal Health Information Privacy Act
Excellent telephone manner and communication skills
Proficient with computer software including MS Office, Internet, email, and Electronic Health Records (Nightingale On Demand an asset)
Knowledge of the Regent Park area and issues affecting the community
Availability for evening work
Must have up to date COVID vaccine for the protection of clients and staff
Regent Park CHC is committed to equity in our hiring and employment practices. Applications are encouraged from qualified individuals who are Indigenous people, members of racialized communities, individuals of diverse sexual orientation and gender identification, persons with disabilities and others protected under the Human Rights Code as well as individuals with lived experience in the Regent Park community. This is a bargaining unit position with OPSEU Local 5115.
Please submit your resume and cover letter noting the job title in the subject line by January 16, 2024 to: View email address on ca.edajobs.com protect the health and well-being of our clients and employees, Regent Park Community Health Centre has adopted a mandatory COVID-19 vaccination policy that requires that new employees have an up to date, Health Canada approved, COVID-19 vaccine. Individuals with valid medical or human rights-based exemptions, will be considered for appropriate accommodation within the policy.
Job Types: Part-time, Casual
Pay: $21.53-$25.92 per hour
Company pension

Day shift
Evening shift
Monday to Friday