IT Support Engineer I, IT Services

We are looking for a dedicated End-User Support Engineer to provide in-person technical support, ensuring seamless operation of hardware, software, and connectivity within our organization. The ideal candidate will be responsible for device provisioning, troubleshooting, asset management, and supporting a variety of IT processes and tools.

Deliver in-person support for hardware, software, connectivity, and peripheral devices (monitors, docks, AV accessories) Provision, image, deploy, refresh, and decommission desktops, laptops, and mobile devices, including MDM enrollment Coordinate hardware repairs, warranty claims, vendor services, and manage asset inventory (tagging, tracking, audits) Install, configure, and troubleshoot operating systems, applications, and support identity/access management (onboarding/offboarding, MFA, permissions) Support conference room and meeting space technology Document work and maintain accurate ticketing in designated systems Escalate and collaborate with engineering or platform teams as needed Utilize ITSM, ticketing, asset management, and monitoring tools, following established processes, runbooks, and SOPs Participate in onboarding, training, and knowledge transfer activities Experience in end-user IT support, preferably in an enterprise environment Strong knowledge of device provisioning, imaging, deployment, and peripheral/AV support Familiarity with hardware repair coordination, vendor management, and asset management tools Proficiency in OS/application installation, troubleshooting, and identity/access management Experience with mobile device support and MDM solutions Excellent documentation, communication, and collaboration skills Experience with ITSM, ticketing, and asset management tools Ability to follow established processes and participate in ongoing training