Part Time Weekend Evening Concierge

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical and dental coverage, career training, and support for continued professional development.

The Concierge is the “face” of the building and is someone who understands the value of excellent customer services. Reporting to the Community Manager the Concierge greets every resident with a smile and a kind word; ensuring through strong open communication and organization that they deliver exceptional service to residents. The concierge should be constantly looking for ways to add value to the overall owner experience and be a pro-active problem solver.

Maintain a presence in the lobby to help control access to the building through direct supervision and monitoring CCTV screens, and, whenever possible assist Residents and their guests in a positive, friendly manner;

Manages and screens messages to building email and desk phone;

Receive and arrange pick up of delivered parcels;

Assist with community events as required;

Helps residents establish accounts and schedules access for authorized vendors to provide services within units;

Creating work orders in connect to manage building/unit issues, complaints and contractor bookings.

Provides services requested by making arrangements and bookings for building amenities, elevators and parking permits;

Improves services by obtaining and evaluating resident opinions, and feedback;

Assists Community Manager in maintaining an up-to-date data base of parking stalls, lockers and resident lists;

Maintains the building FOB register and cancels or adjusts FOB access upon instructions from the Community Manager;

Keep up-to date and current with the building bylaws and rules, assist with enforcement as required and directed and always records infractions when noticed;

Ensure trades sign into the log book and are in compliance with building rules and regulations;

Assist the Community Manager with site inspections and report any hazards or issues;

Ensure consistent communication with the Community Manager regarding operational and security updates;

Assist in any emergency situations by following the outlined procedures;

Refer any actionable security issues to the Community Manager or security. Assist on emergencies including leaks, fire and climbing up a 6ft ladder.

Attend weekly staff meetings to stay informed of on-site initiatives and programs;

Deliver Food and Groceries to Resident Suites;

Assist and Monitoring Elevator Move In, Outs and Deliveries.

Practice and adhere to FirstService Residential Global Service Standards.

Conduct business always with the highest standards of personal, professional and ethical conduct..

Addressing concerns immediately and escalating the ones which cannot be completed.

Answering phone calls using appropriate etiquette, logging reports, perform administrative duties as assigned.

Ensure uniform and personal appearance are crisp, clean, and professional.

Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.

May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

Follow all policies and Standard Operating Procedures as instructed by Management.

Perform any range of special projects, tasks and other related duties as assigned.

3+ years’ experience in the hospitality industry or relevant field (required)

• High school diploma or equivalency preferred
• Intermediate computer skills (required)
• Prior training in customer service programs an asset;
• Proficiency in English; multilingual is an asset

Possess a basic knowledge of local businesses, entertainment venues and travel options;

Work with the Community Manager and other staff members to ensure prompt responses to inquiries and to notify the appropriate party immediately of supply issues and other concerns;

Demonstrated ability to provide exceptional customer service and effectively resolve customer concerns;

Ability and drive to create a positive environment for all residents and guests attending the lobby.

Able to work flexible hours, availability for evenings and weekends.

Must be computer literate and understanding of Microsoft office, included but not limited to Excel, Word, Outlook.

Ability to work as a team, be creative, and think outside of the box.

First Aid as an asset but not required

Computer

Word, Excel and Online Platform

General Office Equipment

Phone and face-to-face communication;

Use of a computer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel Voir email sur canada.jobradars.com Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at Voir email sur canada.jobradars.com will respond in accordance with Local Law 144, within 30 days.