Support Specialist, Customer Experience

The Opportunity

Accountable and responsible for growing revenue within a portfolio of strategic industry accounts while driving the acquisition of new large accounts ($60K - $500K+ annual revenue).
Lead the sales strategy and account development plan, including target account identification, prospecting, opportunity management, sales lead follow-up, and maintaining strong customer relationships.
Retain and grow business relationships with key accounts by proactively identifying opportunities and presenting innovative solutions related to engines, transmissions, power generation systems, and associated support services.
Develop and execute territory plans to increase market share and expand customer penetration across industrial, construction, oil and gas, transportation, power generation, and related sectors.
The Role

Source and prospect new clients continuously; conduct sales calls, including cold calls, customer visits, lead follow-up, and referral follow-up to present equipment, parts, service, and power generation solutions.
Identify and build relationships with decision-makers, including operations managers, maintenance managers, fleet managers, plant managers, procurement teams, and executive leadership within existing and prospective accounts.
Create and execute ongoing account strategies that position the organization as a trusted advisor for engine, transmission, and power generation solutions.
Review and provide input on target client opportunities while ensuring alignment with overall account growth strategies and business objectives.
Forecast, manage, and adjust account plans to ensure success against contractual commitments and revenue targets.
Coordinate with product specialists, service teams, and technical experts to identify and capitalize on expansion, lifecycle support, and cross-selling opportunities.
Conduct follow-up with customers regarding quotations, orders, service requirements, and project opportunities.
Gather and analyze competitor information, including product offerings, applications, pricing, and market activity to effectively position solutions and overcome customer objections.
Develop professional proposals, quotations, and presentations based on customer requirements, technical specifications, and application needs.
Maintain complete compliance with established sales processes and CRM systems, including Salesforce, ensuring accurate opportunity management, forecasting, and reporting.
Collaborate with operations, service, rentals, parts, and product support teams to ensure exceptional customer experience and long-term account retention.
The Candidate
Education

~ Bachelor's Degree, College Diploma, Technical Diploma, or equivalent combination of education and industry experience.

Work Experience

Minimum 4 years of proven success in business development, account management, or technical sales.
Demonstrated track record of achieving or exceeding sales targets and managing strategic customer relationships.
Experience within heavy equipment, industrial equipment, diesel engines, transmissions, power generation, electrical power systems, mining, construction, transportation, oil and gas, or related industries is preferred.
Knowledge

Strong understanding of diesel and natural gas engines, transmissions, generators, power generation systems, and related industrial applications.
Knowledge of equipment lifecycle management, maintenance programs, aftermarket support, and service sales.
Ability to understand technical customer requirements and translate them into value-driven business solutions.
Leadership-level industry knowledge and understanding of key market sectors is considered a strong asset.
The Company
Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”
Highlights include:

Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
Wajax led e-learning, and product training through industry leading manufacturers.
Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
Company matched pension plan
Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

\\ Together we get more done.