Director Of E-Commerce Logistics Operations

National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS’s well-established Canadian retail relationships, transportation partnerships, and infrastructure provide our internationally recognized clients with a significant advantage for reaching and serving consumers in Canada and beyond through wholesale, brick-and-mortar, and e-commerce channels.

Our people are the driving force behind our culture, and we embrace our P.I.Joining Canada’s leading retail logistics provider can provide opportunities that you may have never considered. With our continued expansion into new markets and new supply chain capabilities, our future is one of growth and opportunity.

The Operation Supervisor reports to the facility’s General Manager, and plays a key role in managing the day-to-day operational requirements for the business. As a leader of employee teams, Operation Supervisors set the pace for the day ensuring that Standard Operating Procedures (SOP) are followed and that Key Performance Indicators are met or exceeded by their team. The Operation Supervisor is a resource and the ‘go to’ person for their team to help minimize barriers to successful execution of the SOP’s, client Service Level Agreements, and best practices.

Lead a department of employees who are responsible for following Standard Operating Procedures/Work Instructions and meeting Key Performance Indicators as set by the General Manager.
Provide coaching and on the job training to ensure that employees are capable of meeting individual performance goals and are cross trained to maximize their contribution to the company and provide backup support when needed.
Assess employees using approved performance management processes and coaching techniques, while providing fair and consistent feedback; Responsible for administrative functions including but not limited to:
Employee attendance and punctuality with immediate resolution as incidences as they occur,
Responsible for the allocation and proper use of equipment such as RF guns, pump trucks and forklifts.
Responsible to ensure quality standards are met by visually auditing product, analyzing computer data and reviewing paperwork.
Liaise with internal departments such as Customer Service, Transportation and Inventory Management to investigate and resolve operational and client issues.
Demonstrate knowledge of current on ongoing customer requirements, changes to contracts or new client set up in order to meet customer expectations and Service Level Agreements (SLA).
Responsible for creating a work environment that is inclusive of diversity, free of discrimination and free of conflict.
Has responsibility for housekeeping and ensuring only trained employees operate material handling equipment.
Initiates Rewards and Recognition programs for associates to recognize performance.
Performs administrative tasks as they relate to the operation
Participates in different projects as requested.
Manage the day-to-day tasks of his team in his department whether being in Receiving, Processing or Shipping.
Be knowledgeable about Health & Safety Legislation and abiding by the NLS H&S Policies and programs
Strong computer skills, specifically MS office.

• Knowledgeable and skilled using a warehouse management system (WMS).
• Must be a resourceful self-starter with exceptional labour planning skills.
• Minimum High School diploma; This is a new position introduced to support current business requirements.

National Logistics Services (NLS) is Canada’s leading retail logistics provider for global lifestyle brands, including apparel, footwear, accessories, and sporting goods. NLS welcomes diversity in the workplace and encourages applications from all qualified individuals, including visible minorities, Aboriginal People, and persons with disabilities. NLS is committed to providing accommodation for people with disabilities. To request any accommodation you may require to participate in the recruitment process (including alternative formats of materials or accessible meeting rooms) contact Human Resources to discuss your needs.