ACCOUNT SPECIALIST TRAVAIL TEMPORAIRE H/F
Volvo Group
Are you someone who wants to impact the bottom line of our business and that of our customers? If yes, keep reading to find out how you can be a part of the Asset Management Team here at Volvo Financial Services, a part of the Volvo Group.
You will be responsible for supporting our customers and dealers in all phases of the retail account management and account resolution process for VFS Trucks, Construction Equipment and Coach Portfolios. You will work closely with all areas of the business including sales, credit, repossession, remarketing, end-of-term, special assets, accounting, legal and capital market resources. In this on-site position, you will report to the Manager, Asset Management at our office in Aurora, Ontario.
Display a high degree of integrity, trustworthiness, and professionalism, listening carefully to customers' needs and displaying empathy to provide the best service possible, escalating issues to the next level of authority and taking initiative to assist others.
Consistently adhere to standards to provide accurate and timely identification of customer and dealer issues along with appropriate resolution including but not limited to payout quotes, audit balance confirmations, platting letters and account reconciliations/amortization schedules.
Manage a portfolio of customer accounts to ensure delinquent payment & insurance coverage irregularities return to a level of acceptable compliance as quickly as possible.
Make discretionary decisions upon each account as to the likelihood of succeeding through the total obligation and assistance that will be needed through this process.
By interacting with each other as an on-site business, we build relationships, which allow us to work together more efficiently and form stronger bonds with our colleagues and customers.
BA/BS in Business or related field, or equivalent work experience in the financial services industry.
Strong proficiency in Microsoft Office Suite (Word, Excel, etc.).
Bilingual skills in French are considered an asset.
Volvo Group University for professional and personal development
Volvo Financial Services is an on-site business, and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.
The following position within Volvo Financial Services (VFS) reports to the Manager, Asset Management.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. At Volvo Financial Services , we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers' evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets.
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Job Type: Permanent
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