Receptionist/Front Desk Customer Service

Reception and Customer Care
Full Time or Part Time
Our mission is to provide cutting-edge treatments in medical aesthetics and complementary & alternative medicine to enhance the well-being of our patients.
At Bios Wellness Clinics, we are committed to innovation and excellence in medical aesthetics and wellness. Our team members are equipped with cutting-edge tools, ongoing professional development opportunities, and a collaborative environment where creativity and collaboration are valued. By joining Bios, you'll thrive in a forward-thinking organization that emphasizes both your personal growth and the delivery of exceptional patient care, setting us apart in the industry.
As the Reception and Customer Care Specialist at Bios Wellness Clinic, you will serve as the welcoming face of our clinic, providing exceptional client service and support. Your role involves collaborating with the team and enhancing client satisfaction through thoughtful, client-centered interactions in a dynamic medical aesthetics environment.
Customer Care
Administrative Support
Maintain an organized and tidy reception area to promote a professional environment.
Assist with inventory of office supplies and inform the manager of any necessary orders.
Prioritize daily tasks effectively to ensure smooth flow of clinic operations and timely client services.
Manage high volumes of inquiries and appointments while maintaining a high standard of customer service.
Recognize opportunities to inform clients about new services, promotions, or products that may benefit their skincare goals.
Promote relevant skincare products and services based on individualized client needs to enhance their clinic experience.
Participate in staff meetings and training sessions to stay informed about clinic updates and new services.
Certifications in customer service or administration. Medical Office Assistant (MOA) preferred.
Experience: Minimum of 5 years of experience in a reception or customer service role, preferably in a medical clinical setting.
Technical Skills: Proficient in Microsoft Office Suite and experience with appointment scheduling software. Experience with Zenoti is considered an asset.
Interpersonal Skills: Strong communication and interpersonal skills with a customer-oriented attitude.
Enthusiasm for the field of medical aesthetics and skincare.
Job Types: Full-time, Part-time, Permanent
Pay: $25.00-$30.00 per hour
Flexible language requirement:
~ French not required

Monday to Friday
Ability to commute/relocate:
~ Sherwood Park, AB T8A 4E3: reliably commute or plan to relocate before starting work (preferred)

Front desk: 3 years (required)