Data Scientist (Machine learning) (IT)
TELUS
Are you passionate about transforming data into strategic intelligence and shaping exceptional customer experiences through advanced analytics? Our Customer Excellence & Field Solutions enablement team is seeking a visionary and analytical Data Scientist to architect and drive critical data initiatives. This role combines data science innovation, stakeholder leadership, and analytical excellence to define the future direction of our customer excellence and field operations strategy.
As a key data scientist on our Data and Analytics team, you'll architect and shape data initiatives that revolutionize how we support our customers and business operations, including AI integration strategies.
You'll have direct engagement with key stakeholders across TELUS, expanding your sphere of influence while delivering measurable business transformation through the ASPIRE program and operational efficiency improvements.
Data Architecture & Innovation
Design, analyze, and implement cost-driven strategies through robust data models
Leverage AI and machine learning to develop sophisticated analytics solutions
Create compelling data narratives and analytical presentations
Work closely with stakeholders to gather key performance indicators (KPIs) and explain variances
Identify new opportunities through data-driven performance analysis
Implementation & Excellence
Guide implementation of analytics solutions and strategic resource allocation
Develop and monitor performance KPIs and success metrics for field operations
Lead analytical reviews and adaptation of performance strategies
Enable field revenue generation through the ASPIRE program analytics
Join Our Dynamic Customer Excellence Team as a Data Scientist!
Are you a highly motivated individual with a passion for data and a drive for success? The Customer Excellence team, a fast-paced, highly engaged, and results-oriented group, is seeking a Data Scientist to join our Customer Excellence and Field Solutions Data and Analytics team. You will play a crucial role in delivering best-in-class customer experience strategies and enabling field revenue generation through the Aspire program.
Work closely with stakeholders to gather key performance indicators (KPIs), explain variances, and identify new opportunities
Design, analyze, and implement cost-driven strategies using robust data models
Leverage AI and machine learning to create complex analytics.
A proven track record in performance consulting, business analytics, and/or revenue operations
Strong analytical skills for complex data and KPIs
Proficiency in programming languages such as Python, R, and SQL
Tableau, Power BI, Excel, Google Sheets)
Bachelor's degree in Business, Data Science, Analytics, or related field
- 5+ years of business systems analysis experience in enterprise environments
- Proven track record in performance consulting, business analytics, and/or revenue operations
- Strong analytical skills for complex data and KPIs
- Proficiency in programming languages such as Python, R, and SQL
- Tableau, Power BI, Excel, Google Sheets)
- Track record of developing successful analytics and performance solutions
Ability to identify analytical opportunities in complex data environments
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.
$46.15 per hour
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