Full Time Service Coordinator I

Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies, with operations nationwide and more than 400 dedicated team members. We are a safety-first, customer-focused organization committed to being the propane distributor of choice in North America.

At Avenir, we believe our people are the foundation of our success. As a full-time team member, you’ll have access to:

Comprehensive Benefits – Health, dental, paramedical, life insurance, and virtual healthcare

Retirement Savings – RRSP and TFSA programs with employer matching

Work-Life Balance – Competitive vacation, floater days, and flexible time-off programs

Performance Incentives – Annual rewards recognizing individual and company achievements

Stability & Growth – Join a growing organization with long-term career opportunities

The Service Manager – Atlantic Region is a senior leadership position responsible for the overall performance, safety, and regulatory compliance of Avenir Energy’s service operations across Atlantic Canada. This role provides direct leadership to Gasfitter A and Gasfitter B technicians , ensuring consistent technical standards, operational excellence, and exceptional customer service across multiple branches and jurisdictions.

The Service Manager plays a critical role in aligning field service operations with corporate objectives while maintaining full compliance with provincial regulators and industry codes.

Provide leadership, coaching, and technical oversight to Gasfitter A and B technicians across the Atlantic region

Oversee day-to-day service operations, ensuring safe, efficient, and compliant execution of service and installation work

Manage staffing, scheduling, on-call rotations, performance management, and employee development

Monitor operational KPIs, service performance metrics, and productivity targets, implementing continuous improvement initiatives

Act as a senior escalation point for complex technical issues, customer concerns, and service-related complaints

Lead investigations into service incidents and near misses, ensuring corrective and preventative actions are implemented

Oversee service equipment, tools, fleet coordination, inventory controls, and required reporting

Collaborate with Operations, Sales, Safety, and Supply teams to align service delivery with business objectives

Support audits, inspections, and interactions with provincial regulators and external stakeholders

Travel regularly throughout Atlantic Canada to support branches, technicians, and operational needs

Proven experience leading and supervising regulated technical trades (Gasfitters, Service Technicians, or similar)

Strong working knowledge of propane systems, service operations, and installation practices

Demonstrated understanding of industry codes, safety standards, and regulatory compliance across multiple jurisdictions

Minimum 5+ years of progressive leadership or operations experience in propane, energy, HVAC, or a related technical field

Ability to manage performance, coach teams, and build a strong safety culture

Proficiency in Microsoft Office; experience with service management systems or KPIs is an asset

Willingness and ability to travel extensively throughout the Atlantic region (up to ~50%)

Combination of office, field, outdoor, and warehouse environments

Exposure to varying weather conditions and industrial environments

Regional travel required across Atlantic Canada

Accommodations are available upon request throughout all stages of recruitment.

By applying, you acknowledge that Avenir Energy may use third-party systems or recruiting agencies that utilize Artificial Intelligence in candidate screening and assessment. All offers of employment are contingent upon the successful completion of applicable background checks, as determined by the role and company policy.