Sales Development Representative (Service client / Support)

Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.
Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. As a team, we value strategic thinking, prioritising our customers, and a deep understanding of the unique challenges faced by multinational organizations.

Airwallex is looking for a highly goal-oriented sales professional to join our Enterprise Sales Development team. As such, this is a great role for someone with at least a few months of experience as an SDR and will have a unique opportunity to shape our initial processes and how our platform clientele experience our products. Your duties will include strategic messaging on a variety of mediums, contacting decision makers, and planting the seeds for a successful sale. Additionally, you will work closely with stakeholders in Airwallex globally to relay feedback and help shape the future of our US go-to-market strategy.
This role has an in office expectation of three days per week, hybrid schedule. The role also includes occasional travel to conferences and events.
Join the fastest growing team in Airwallex's Global Commercial org
Have autonomy and flexibility to develop and refine our sales processes
Develop and execute plans, partner with AEs to close business with upper middle market and enterprise companies
Lead and contribute to team projects to develop and
Engage with Product and Engineering teams to help drive product strategy

Bachelor’s Degree or equivalent work experience

• 12 months experience in sales, account management, or any related customer service
• A relationship builder – you have a dynamic personality, love talking to potential customers, listening to their needs, and explaining the benefits of the Airwallex platform to potential customers customers

A closer – while you don’t need much sales experience, you need to be driven and eager to move conversations forward
You obsess over a great customer experience – when you get a support inquiry, you will want to get it resolved as soon as possible in the best way to ensure a great customer experience
Motivated and motivational – you have a knack for getting people and customers excited to see the benefits Airwallex will bring to their business
You are a great communicator on the phone and via email – you can provide information verbally and in a collaborative fashion with great customer rapport
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.