Customer Service Representative (Construction)

CUSTOMER SERVICE SPECIALIST - Building Materials
Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials!
Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.
At Convoy, we don’t just offer jobs – we offer career-building opportunities. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.
Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:
Employee Assistance Programs and Telemedicine Services
Retirement saving plans
Employee referral bonuses
Paid training and development
Paid time off (vacation, sick time and company-paid holidays)
Short- and Long-term disability coverage

Join us and help shape the future of construction, one delivery at a time.
If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope and below grade materials and we want folks with great people skills on our team because, in the end – people make all the difference.
We’re looking for self-sufficient, motivated CSS for our Kitchener location at 2165 Shirley Drive who want to help us expand our fast-growing business.

Process customer transactions such as orders, quotes, and/or returns
Coordinate delivery and/or pick up of customer orders with the operations team
Educate customers on different products and their applications
Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures
Participate in the physical inventory of warehouse materials

Experience assisting customers with product procurement - preferably in the building supply and/or construction industry
This job posting is for an existing vacancy currently available within our organization.”