Service Advisor (Weekends)

With multiple locations across BC, we are dedicated to providing exceptional sales, service, and support for heavy equipment and machinery representing brands such as Kubota. Our commitment to customer satisfaction and rapid response times makes us a trusted partner in the industry.
We are seeking a Service Advisor to join our team in our Oliver location. The Service Advisor will be responsible for supporting the daily operations including both the Service and Parts departments.This position acts as a key point of contact for customers, ensuring accurate service documentation, timely communication, and efficient coordination of parts and service activities.
Customer Focus
Planning & Organizing
Responsible for Service work order processing and invoicing as signed off by Operation Manager
Generate regular internal monthly service work orders
Input file data in database for new and existing customers
Keep Ops Manager apprised of any service concerns
Verify data, invoicing to customers and payment methods prior to invoicing
Organize, maintain & coordinate service records & files in their proper locations
Promoting/assisting with marketing and support customer service for the department
Service customer follow-up calls as directed by the Operation Manager
Contact customers prior to their warranty end date & assisting the Operation Manager in scheduling service appointments
Assist service campaigns with information regarding all Manufacturer portals and providing the campaigns to the Operations Manger
Practicing & enforcing company Safety policies
Assisting with Parts & Service accounts recievable as required
Assist warranty administrator with processing of warranty claims which may include submission, follow up, appeals, and assisting in closing warranty work orders with the Operations Manager and warranty administrator when deemed necessary or directed
Keep customers up to date on all ongoing work
Post-Secondary Education or combination of related experience and skills
Experience in a service, parts, or dealership environment preferred
Strong mechanical aptitude and/or industry knowledge considered an asset
Proficient in computer systems and Microsoft Office applications
Fast-paced service office and shop environment
Frequent interaction with customers, technicians, and internal departments
Ability to work extended hours and weekends during peak seasons as required
Occasional physical activity, including lifting parts and operating equipment (e.g., forklift)
Manual dexterity required for computer and administrative tasks
28-$35 per hour depending on experience

Casual dress
Dental care
Employee assistance program
Life insurance
Free on-site parking
Exclusive corporate discounts
Join our team at Pinnacle Equipment and help us drive success forward.