Senior Solution Engineer - Retail

Solutions Engineer
Location: Remote – USA
About Centric Software:
Centric Software stands at the forefront of innovation, delivering cutting-edge PLM solutions tailored specifically for the retail, fashion, footwear, luxury, and consumer goods industries. Our enterprise software applications are designed to meet the unique challenges of the fast-moving consumer goods market, empowering businesses to manage, optimize, and execute their critical processes with ease.
From concept to production, our software solutions streamline the journey of bringing products to life. We support our customers in effectively managing materials, sourcing, quality, and pricing, ensuring every step leads to a successful final catalog. With Centric Software, businesses can navigate the complexities of product development with confidence and agility.
We’re seeking a mid- to senior-level Solutions Engineer to act as the technical backbone of our Visual Boards implementations, bridging the gap between our product and consulting teams. In this role, you’ll own complex technical challenges that arise during enterprise deployments—ensuring smooth implementations, reducing escalations to product management, and empowering consultants with the knowledge and tools they need to succeed.
As part of our Innovation team, you’ll support the Services organization by troubleshooting integrations, advising on technical best practices, and developing scalable implementation methodologies. This is a remote (US-based) position with minimal travel.
Implementation Support (60–70%)
Resolve complex technical implementation issues beyond standard consultant capabilities
Troubleshoot system integrations, API configurations, and platform customizations
Provide technical guidance for enterprise-level deployments and uncommon edge cases
Serve as the primary escalation point for consultants encountering implementation roadblocks
Train implementation consultants on platform capabilities, technical best practices, and common patterns
Develop and maintain technical documentation, implementation guides, and troubleshooting resources
Create standardized implementation methodologies and reusable patterns
Lead technical workshops and conduct knowledge-transfer sessions
Capture recurring implementation challenges and consultant feedback
Partner with product management to advocate for UI and configuration enhancements
Identify opportunities to simplify deployment processes through product improvements
Technical Skills
Strong programming fundamentals; TypeScript/JavaScript experience highly preferred
Understanding of data flows, APIs, and system integrations (Kafka, RabbitMQ, PostgreSQL, Elasticsearch a plus)
Working knowledge of databases, data models, and SQL
Familiarity with modern web applications and browser developer tools
3–7 years in technical customer-facing roles (Solutions Engineering, Technical Consulting, Implementation, Customer Success)

• Experience working on varied technical projects requiring creative problem-solving
• Background in enterprise software implementations or complex systems integration
• Proven experience training consultants or technical users
• Ability to explain complex technical concepts to both technical and non-technical audiences

Experience in creating technical documentation and training assets
js, React, or state management libraries
Experience with enterprise SaaS or B2B software implementations
Exposure to configuration-driven platforms
Direct influence on consultant success and customer implementation outcomes
Ability to shape product direction through real-world implementation insights
Reduction in implementation escalations to product management
Increased consultancy and faster time-to-deployment
High satisfaction scores from consultants receiving technical support
Documented contributions to product improvements that reduce implementation complexity
The US base salary range for this full-time position is $120,000 - $160,000 (depending on location) + Benefits Our salary ranges are determined by role, level and location.  Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training.  Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.