HOTEL FRONT OFFICE- NIGHT MANAGER

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Why work for Fairmont?

A Rich History - Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence - Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark- As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Seeking a dynamically motivated, multi-tasked individual for the position of Front Office Manager. Candidates should be goal oriented to be a future Front Office Director at a large hotel. The Front Office Manager would be responsible for daily operations of the front desk, including providing support, coaching, and directing the Front Desk, Guest Services, and Royal Service departments. The Front Office Manager will work closely with other teams within the “rooms division” as well as all other departments in the hotel.

Supporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement, Health and Safety, and guest experience initiatives.

Participating in scheduling and supervising a large team of hourly colleagues

Ability to work effectively and provide leadership in a large management team with shared responsibilities

Oversee Front Office operations while on duty as “manager on duty”, with direct accountability for leadership of Front Office operations.

Ensure service standards are met and exceeded i.e. anticipation of guest needs, up selling, scheduling etc.

Responsible for ensuring that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas

Taking charge of Groups and Conventions from a Front Office perspective from pre-convention to post-convention stage, including pre-convention meeting attendance.

Liaise with key departments (Housekeeping, Reservations and Sales and Conference Services) to ensure smooth sense of arrival and departure

Assist as needed to ensure the success of a smooth in-house guest experience

Thorough knowledge of function bookings and their effect on lobby and public areas

Attendance at all required Hotel meetings

Knowledge of Micros Fidelio Opera and Microsoft Office Applications

Minimum of two years previous Front Office supervisory experience at a mid-sized to large hotel

Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties

Highest Guests Service skills, talent and knowledge with the vision and ability to lead employees to excellence

Post-Secondary School Education with Diploma in Hotel Management an asset

Constant standing and walking throughout shift

Must be able to work evenings, weekends, holidays, and overnight

Free Meals: Healthy meals on us every shift.

Travel Discounts: Sweet deals at Accor hotels worldwide.

This posting is for an existing vacancy.

We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements: The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity.