Stewarding Manager

Company Description

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

About the Application Process: 

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Assisting with the leading, coaching, organization and development of the supervisory committee and colleagues within the stewarding department. He/she will report to the Director of Stewarding with any problems, concerns, suggestions and/or comments. He/she will assist Director of Stewarding with hiring duties as well as scheduling of stewards.

• Direct supervision of all stewarding employees, and supervisors as well as training, performance management, scheduling and assigning of daily duties and long term projects
• Ensuring the highest quality of cleanliness and organization in all food service areas and service equipment
• Schedule staff to ensures that all F&B areas are maintained in accordance with the sanitation standards
• Follow all health and safety rules as outlined by the department and the hotel. Ensures that all food safety standards + processes are completed on a daily basis in his or her area of the department, this includes but isn’t limited to filling out daily dishwasher | pot washer temperature logs.
• Work closely with the outlet leaders to maintain adequate levels of china, silver, and glass par stock levels
• Responsible for the completion and accuracy of payroll sheets
• Organizes special functions and sets up function lists and dining room counts for stewards
• Ensure a continuous flow of clean wares to all F&B outlets, including production areas to meet the demands of the business
• Ensure that all colleagues are familiar with the current union agreement and act accordingly
• Banquet needs are to be prepared and take necessary action to ensure continuous operation
• Ensure all garbage is removed from the various work areas on a continuous basis to comply with existing health and fire codes
• Schedule yourself according to business demands including day and evening shifts
• Meet daily with the Banquet Chef, Banquet Managers and Catering Sales to update operational function
• Organizes training of new staff through departmental orientations
• Processes requests from kitchen, banquet, outlets and Food and Beverage office.
• Delegates workload appropriately throughout department as it occurs or as directed by Director of Stewarding.
• Reports any damaged or not working equipment to maintenance or proper contractor and follows up
• Ensure a safe working environment in accordance with the legislation, hotel policies and best practice.
• Understands the hotel recycling program policies and procedures and actively participates and encourages all staff to follow through

Qualifications

• 2 year supervisory experience, particularly stewarding and 5 years hotel experience
• Must be results oriented, very organized, highly motivated and able to work under pressure
• Must have strong capacity to work with and motivate a young work force
• Must be committed to and have a full understanding of the health and safety practices in the workplace
• Must be certified in WHMIS
• Must be able to manage and understand financials
• Thorough mechanical/equipment maintenance knowledge an asset
• Must have excellent interpersonal, communication and organizational skills
• Knowledge of MS Word, Excel and Email an asset

Physical Aspects of Position include but are not limited to the following: 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information

What’s in it for you?

• The salary range for this position is $70,500 - $79,110. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location. 
• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

This posting is for an existing vacancy. 

AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. 

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: Show email 

Our Commitment to Diversity & Inclusion:  At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.