Part Time Support Specialist
Full-time
ADF Medical Services Inc.
JOB OPENING — Email Support Specialist ADF Medical Services Inc.
We're hiring a detail-oriented and professional Email Support Specialist to handle patient and client communications through our email support channels. If you're a strong writer with excellent follow-through and a passion for helping people — this role is for you.
Role: Email Support Specialist
Department: Customer Support & Patient Services
Location: Fully Remote Type: Full-Time / Part-Time
Requirements
What You'll Do:
Respond to patient and client email inquiries promptly and professionally
Provide accurate information on services, appointments, billing, and general support
Compose clear, empathetic, and well-structured email responses
Track and manage open email tickets to ensure timely resolution
Follow up with patients and clients to confirm issue resolution and satisfaction
Escalate complex or sensitive inquiries to the appropriate department
Document all email interactions accurately in our CRM and support systems
Maintain strict patient confidentiality in accordance with HIPAA guidelines
Benefits
What We Offer:
Competitive pay
Health, dental & vision benefits (full-time employees)
Paid time off & paid holidays
Flexible scheduling options
Supportive team environment and ongoing coaching
Career growth opportunities within ADF Medical Services
Vacancy posted 8 days ago
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