Service Coordinator/Customer Service

About Myers
Myers Automotive Group is all about community. In Ottawa and Eastern Ontario, the people on our team are your friends and neighbours. Our kids go to school together, play sports together, and succeed together. We sit on parents’ councils, volunteer alongside you, and work to make good things happen. We sponsor local teams and charitable events because we are part of the communities we serve.

We stand behind a solid reputation built the “hard way”: by earning trust one relationship at a time, generation after generation. From our founder to Hank Mews in 1975, and then to his sons Harry and Rob in 2003, each leader of Myers Automotive Group has shown an unwavering commitment to the communities we call home. That dedication has fueled our growth into a family-owned automotive group with 18 dealerships and 3 CARSTAR collision centres , employing over 1,100 team members across Eastern Ontario.

As we proudly expand into Kingston, our values remain the same—local roots, meaningful relationships, and a long-term commitment to the people we serve.

Come join our team.
What you will do:

Plan, organize, and control the activities in the Service department.

Set clearly written processes for Service Advisors and Technicians.

Develop and maintain Service staff.

Establish strong working relationships with Service personnel, all dealership managers, the general public, and suppliers.

Make sure all manufacturers’ training courses/requirements are completed by all staff before deadlines.

Motivate staff and maintaining positive customer relations.

Note

This is not necessarily an exhaustive list of responsibilities, skills duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (ie. emergencies, change in personnel, workload, rush jobs, or technical developments or improvements).

For this role, come equipped with:

Previous experience in a Service Manager position.

Knowledge and understanding of service policies and procedures.

Reynolds & Reynolds experience.

The ability to work well in a team environment.

Effective communication skills.

Please note: In addition to the base salary, Myers proudly offers its employees a comprehensive and competitive total rewards package that features:

Bonus incentive plans (where applicable)

Career mobility

Flexible benefits

Paid leaves

Commission package (where applicable),

Good work/life balance

Robust health & well-being initiatives

On-going training.

Don't check off every single bullet point? At Myers, we prioritize the right fit for our organization over a strict checklist of criteria. We encourage applications from individuals whose backgrounds may not perfectly align.
Compensation: Our compensation is an approximate range and reflects many factors including sales and customer satisfaction. Job offer amounts may vary from the amounts listed based upon geographic location, dealership brand, candidate experience and expertise as it relates to the position, and other relevant factors.