Services Management Coordinator

Department: Ottawa Public Library
Service: Branch:Public Services 7 - GB EA AS
Employment Type: 1 Permanent Full Time Position
Affiliation: CUPE 503 Library
Job Category: Ottawa Public Library
Ottawa Public Library (OPL) provides accessible innovative library and information services throughout the City of Ottawa that meet the unique needs of diverse communities delivered through a range of vehicles and reflecting a citizen-centred approach. The Public Service units are responsible for customer-centric public library activities programs and services for the Librarys 33 branches mobile and digital services to meet the needs of branches in their catchment area.
You supervise and participate in the daily operations/routines of circulation and/or information services and provide customer service within an assigned library branch/service.
manage circulation/collection/service reports and statistics; perform routine collection maintenance duties; and exercise responsibility for the day-to-day operations of the library branch/service.
Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement Core Values Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion with particular emphasis onproviding customer service excellence.
Completion of 2-year college diploma in Library and Information Technician Program Early Childhood Education or related field.
Adult/childrens literature in a variety of formats readers advisory services trends in reading literacy ESL collections and library programming.
Supervisory techniques and practices.
Electronic database and other bibliographic searching techniques.
Principles of collection development and maintenance.
Methods and techniques for sorting and shelving library materials according to alphabetical Dewey Decimal or other prescribed sequence and procedures.
Methods and techniques of responding to inquiries and resolving patron complaints.
General knowledge of library policies and procedures.
General knowledge of Ottawa Public Library policies and procedures related to health and safety.
Must possess the training experience and knowledge to organize the work and its performance
Knowledge of customer service techniques and protocols
Must be familiar with all applicable health and safety legislation have knowledge of any potential or actual danger to health or safety in the work place and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.
Every employee is encouraged to learn embody and demonstrate these core behaviours.
The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.
Language Requirement:Designated Day 1 Ready immediate requirement for language proficiency: French: oral reading writing English: oral reading writing Candidates must meet language requirement for position upon hire.
Alternative educational credentials combined with job-related experience demonstrated performance and ability may be considered in lieu of stated academic requirements.
The Ottawa Public Library promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous Black and other racialized communities persons with disabilities women and non-binary persons persons of all ethnic origins religions sexual orientations classes gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The Ottawa Public Library provides accommodation to applicants during all parts of the hiring process upon request. Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at extension 12211 or via email at .