Software Engineer - Support - remote

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack , both featuring scalable metrics ( Grafana Mimir ), logs ( Grafana Loki ), and traces ( Grafana Tempo ).

This is a remote opportunity and we would be interested in applications from the EST in NASA, UK, Spain, Germany or Sweden.

We are seeking a highly technical Enterprise Application Developer to own the architecture, development, and maintenance of Grafana Labs’ internal business systems. In this role you will be the driving force behind our operational efficiency: connecting disparate systems with robust automation, developing custom internal applications where off-the-shelf software falls short, and designing scalable, secure architectures that enable seamless automation across IT, Finance, Security, PeopleOps, L&D, and more.

You will operate at the nexus of engineering and business operations, elevating our engineering culture by setting code-quality standards, implementing automated CI/CD pipelines, and leveraging modern languages and AI-assisted tooling to deliver best-in-class solutions. Much of the work will involve building identity and access automation, as well as platform integrations, internal services in Go, and platform-grade CI/CD and security practices to support internal tooling at scale.

Design and deploy complex processes using flowgramming systems that automate reporting and data flows.

Own the automation strategy and workflow development for Freshservice — including automated user and group management, software provisioning, and logic-based approval routing.

Integrate HelpDesk and ITSM platforms with other enterprise tools via APIs to reduce manual ticket touches and improve operational SLAs.

software licensing management, automated training assignments).

Design efficient relational database schemas and author complex SQL for reporting, transactional systems, and financial integrations.

Manage the full SDLC for internal tooling: gather requirements, design, build, test, deploy, run, and iterate based on production feedback.

Implement and maintain robust CI/CD pipelines (GitHub Actions preferred) to automate testing, linting, security scanning, and deployments for internal tooling.

Integrate security tooling into build and deploy pipelines (SAST/DAST), ensure secure handling of API keys and secrets, and drive secure coding practices across the team.

Embrace and responsibly use AI coding assistants (Cursor, Warp.able to evaluate and own code produced with AI assistance.

Collaborate closely with IT, Finance, Security, PeopleOps, and other stakeholders to align priorities, produce clear documentation and diagrams, and implement safe rollout strategies for changes that impact business workflows.

Strong coding skills and operational experience: you’ve built software and been responsible for operating it in production.

Experience building automation for Finance and ITSM workflows (Workato or similar iPaaS platforms; Proficiency in at least one widely used programming language — Go (Golang) preferred; Python, Rust, C, C++ or similar is acceptable. You are comfortable writing production services in Go or are excited to learn.

Strong SQL skills with experience designing schemas, writing complex queries, and integrating custom applications with relational databases (Postgres, MySQL, etc.).

Expertise in building and maintaining CI/CD pipelines and automations (GitHub Actions experience preferred).

Demonstrated experience with secure coding practices and integrating code security tools (SAST/DAST) into pipelines.

Comfortable working with AI toolchains for developer productivity and able to fully understand, vet, and take full ownership of AI-assisted code.

Able to translate complex business requirements from non-technical stakeholders into technical solutions and documentation (including architecture diagrams and runbooks).

Excellent troubleshooting skills and a drive to automate repetitive work away.

In Canada, the compensation range for this role is 164K CAD - 197K CAD . All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.

*100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.

• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• Balance is Key - We operate a global annual leave policy of 30 days per annum. We will comply with local legislation where applicable.

Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.

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