Senior Software Engineer, Monitoring

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. You will partner with product managers, designers, and machine learning scientists and will be responsible for both building scalable systems and working directly with LLMs. If you’re excited to solve complex problems and shape the future of AI-driven customer support, we’d love to hear from you.

As a Senior Engineer, your job is not just to write the code, but to give valuable input on the features we develop and the technical foundations of our systems. You must empathize with our direct customers, and end users who will interact with the AI agents we power, to think about the best ways to solve the problems on our roadmap.

5+ years of experience as a Software Developer (with a strong preference for Python, JavaScript/TypeScript. React experience)

• Experience with data warehousing technologies (Redshift, MongoDB, Elasticsearch, ClickHouse or similar) and messaging systems such as RabbitMQ
• Excited to work with data end-to-end, from designing scalable schemas and data models to building features that surface meaningful insights for our customers.
• Proficiency with monitoring and observability tools (DataDog, Grafana, or similar)
• Ability to articulate technical decisions clearly, explaining not just the “what” but the “why” behind architectural choices, trade-offs, and implementation details
• Execute on our ambitious analytics product roadmap by creating and implementing technical designs that incorporate resilient architecture with a high volume of analytics data, key performance concerns such as latency, and product success criteria considerations

Champion a high-quality bar on our work by reviewing the team’s code, providing insightful feedback, and fostering a collaborative community within the engineering organization

Ensure that the team is providing the best AI Agent platform experience by staying close to the customer feedback, internal team pain points and close collaboration with our product and design partners

Unlimited Vacation: Extended health coverage, dental, vision, travel, and life insurance.

Wellness Account: Employee & Family Assistance Plan: Resources to support you and your loved ones.

Flexible Work Schedule: Balance your work and personal life.

Remote-First, In-Person Friendly: Options to work from home or at our local hub.

Learning & Development Budget: Invest in your long-term growth goals and skills.

Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience.

Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry.

Hands-On with LLMs: Enhance your expertise in leveraging large language models.

A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology.

The above Benefits and Perks only apply to full-time, permanent employees.

As part of our recruitment process, we may use AI enabled tools to support certain aspects of hiring, such as interview note-taking.