IT Support Specialist (H/F) (IT)

Few people in their life will be able to be a part of something like this, where if we are successful, the technologies we develop will solve some of the world’s most challenging problems, and literally change the world. As an IT Support Specialist at Xanadu, you’ll play a key role in providing high-quality, front-line technical support across the organization. You'll be involved in day-to-day troubleshooting, setting up new equipment, managing user access, and helping ensure smooth IT operations.

Act as a first point of contact for IT support requests.

Troubleshooting hardware, software, and network issues to deliver prompt and effective technical support to employees.

Set up and configure servers, laptops, and desktops (Windows, Mac, or Linux).

Assist with user onboarding and offboarding (account creation, hardware setup, etc.).

Support audio/visual setups for meetings and presentations.

Maintain and update IT documentation for common tasks and procedures.

Perform moves, adds and changes of software and hardware for all equipment.

Administer and maintain user accounts and permissions.

Install and assist with testing of new application releases, enhancement requests, and bug fixes.

Help manage hardware inventory and perform routine audits.

Help with occasional weekend work or IT-related activities during off-hours, if required.

Diploma and/or Bachelors Degree in Computer Science, Information Systems or Computer Engineering or equivalent experience.

• 1-5 years of experience in a related IT position.
• Strong experience with Linux, macOS, and Windows.
• Familiarity with basic networking and cybersecurity concepts and best practices.
• Experience working in an agile delivery environment.
• Willingness to be part of on-call rotation and weekend IT related activities

Some knowledge of Python, Bash, or other scripting languages for automation and troubleshooting.

They are fundamental and lay the foundation for culture at Xanadu. The base salary range is 70,000 - 90,000 CAD. You will also be eligible for equity and benefits.

They are fundamental and lay the foundation for culture at Xanadu. We are committed to building an inclusive, safe, and equitable culture and fostering an environment where our employees feel included, valued, and heard. We are committed to meeting the needs of all individuals and support a barrier-free workplace. ai.

Please be advised that we may use artificial intelligence (AI) tools to assist in the screening and assessment of applicants for this position. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.

They are fundamental and lay the foundation for culture at Xanadu. We are committed to building an inclusive, safe, and equitable culture and fostering an environment where our employees feel included, valued, and heard. We are committed to meeting the needs of all individuals and support a barrier-free workplace. ai.

Please be advised that we may use artificial intelligence (AI) tools to assist in the screening and assessment of applicants for this position. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.