Hotel Front Desk Host - Full Time
$18 - $19 per hourFull-time
Hyatt Place Toronto Mississauga Centre
Job Responsibility:
Job Summary
Responsibilities include check-in and checkout of hotel guests; answering the telephone; providing information about hotel services and tourism information about the city; responding to and resolving guest complaints; etc.
Qualifications
- Ability to communicate effectively with all levels of guests, employees and management.
- Excellent organizational, computer, cash handling, analytical, and problem solving skills.
- Very strong oral and written communication skills.
- Energetic and outgoing, with a positive attitude, driven to provide outstanding guest service.
Daily Tasks
- Ensure cash float is balanced at the beginning and end of each shift.
- Ensure all registered guests have enough payment via credit check report and have the proper identification presented.
- Ensure all daily arrivals are gone through and special requests are taken care of.
- Checkout guest accounts ensuring proper billing, postings and revisions are properly performed and logged.
- Ensure all guest complaints or concerns are dealt with promptly and efficiently.
- Ensure all packages for guests are logged / delivered promptly and efficiently.
- Assist guests with hotel and area information or any requests they have.
- Assist with arranging transportation and the storage of guest luggage.
- Check-in guest reservations ensuring proper billing, postings and information is correct.
- Ensure shift audit balances and paperwork is all accounted for.
- Be able to complete room blocking, wake up calls, baggage check in/out and be able to reconcile master group accounts.
- Understand our different customers and their varied needs and expectations (corporate, leisure, FIT, convention, tour or airline).
- Understand room availability inventory and what the rate programs or up selling
strategies of the hotel are.
- Knowledge of hotel facilities, hours of operations and local attractions.
- Knowledge of companywide marketing programs and incentives.
- Other tasks assigned by Management.
Job Types: Full-time, Permanent
Pay: $18.00-$19.00 per hour
Benefits:
Dental care
Extended health care
Flexible schedule
On-site parking
RRSP match
Vision care
Wellness program
Experience:
~ Customer service: 1 year (required)
Work Location: In person
Vacancy posted 4 days ago
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