Support Monitoring Specialist

Job Type: Permanent
Halifax, NS; At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Deloitte is actively seeking a highly motivated and experienced UKG Pro Workforce Management Support Consultant to join our Operate team. The ideal candidate will possess a deep understanding of UKG (Ultimate Kronos Group) solutions and demonstrates a strong ability to provide exceptional support and consultancy services to our clients. In particular, we are seeking a functional subject matter expert with hands on experience in UKG Pro Workforce Management (WFM)—specifically in Timekeeping and Advanced Scheduling—with demonstrated capability in configuring and supporting complex rules related to overtime, collective agreements, and other unionized workforce requirements.
In this role, you will provide expert support to clients utilizing UKG solutions by addressing and resolving technical issues, system errors, and user inquiries promptly and efficiently. You will perform regular system maintenance, updates, and configurations to ensure optimal performance and compliance with industry standards. Diagnosing and troubleshooting complex technical problems will be a key responsibility, requiring close collaboration with clients and internal teams to implement effective solutions. Additionally, you will conduct training sessions and develop documentation to educate clients on best practices, system functionalities, and new features. By identifying opportunities for process improvements and system enhancements, you will offer recommendations and assist clients with their implementation.

Working closely with cross-functional teams—including developers, project managers, and other consultants—you will deliver comprehensive support and consultancy services. You will also generate and analyze reports on system performance, user activity, and support metrics to provide valuable insights and recommendations to clients. Managing the day-to-day support requirements of clients’ UKG managed services engagements, you will collaborate with clients to understand their business objectives, challenges, and technology needs, identifying areas where technology can drive improvements and efficiencies. Continuous monitoring and evaluation of implemented solutions will enable you to recommend updates, upgrades, or modifications to optimize performance as needed.
We do more than traditional business process outsourcing, beyond “keeping the lights on.” We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations.

You are someone with these required skills, experience & qualifications:

Minimum of 5 years of experience in supporting and consulting on UKG solutions (formerly Kronos).
Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
Proficiency in UKG software, including Workforce Central, Workforce Dimensions, and other related modules. Strong understanding of integrations, particularly BOOMI, and data analysis.
Demonstrated hands on expertise with UKG Pro Workforce Management (WFM), including Timekeeping and Advanced Scheduling, with the ability to support and configure complex pay rules, work rules, forecasting, accruals, schedule optimization, and unionized workforce requirements.
Excellent verbal and written communication skills, with the ability to convey technical information to non-technical stakeholders.
Demonstrated ability to build and maintain strong client relationships, with a commitment to delivering high-quality service.

It would be great for you to have some of these nice to haves as well:

Experience with specialized configurations such as call lists, averaging period overtime, and 24/7 rotation scheduling is highly beneficial and considered a strong asset.
Experience supporting large, complex environments such as healthcare, public sector, or 24/7 operations is considered a strong asset.
The salary range for this position is $92,000 - $138,000, and individuals may be eligible to participate in our bonus program. Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
We provide flexible working options to support you and how you can contribute.
We offer opportunities and experiences that support your continuing growth as a leader.
We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at View email address on careers.deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or View email address on careers.deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.