Ward Clerk - Ambulatory Care

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against "we caught it too late again". We are changing healthcare and bringing a slow moving goliath of an industry into the present while blazing a trail into the future of radiology and clinical operations through software, automation and AI. We are looking for a Patient Retention Representative team member to join us! The role of the Patient Retention Representative will empower our teams to focus on revenue generation, patient experience, and succeeding on ensuring our patients will be returning in the future.

This hybrid position is open to candidates in Vancouver or Toronto and requires in-office attendance twice a week.

5200 Yonge St 2nd Floor Unit 223, Toronto, Ontario M2N 5P6

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives!

Work to develop and test new strategies to engage with and retain our patients

Become an expert in the field of MRI imaging and cancer/disease prevention

Check in on our patient's health through calls/email/text

Provide exceptional customer service to our patients over the phone and by email

Provide general and service information to customers and patients

Have a willingness to take on other tasks and projects as they arise

Ability to gain an understanding of patients' health journey and their current concerns in order to retain our patients

Industry experience in customer support, service, and success is an asset

You're self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach

Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals

Professionalism - personifying as the welcoming face of our clinics and services

Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. We're always building foundations that allow us to achieve tomorrow more than we did today. An avenue to make a positive impact on people's lives and their health

We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member

Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize

Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it

We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family

Prenuvo offers eligible Canadian employees access to both RRSP and TFSA retirement savings plans, with immediate, optional enrollment and the flexibility to invest and save for the future on your own terms. The base salary for this role is $55,000 in local currency, with an on-target earnings (OTE) potential of up to $90,000–$110,000 depending upon experience and geographic location

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please be advised that official communication from our recruitment team will only come from our authorized domain [ prenuvo.If you receive communication that you believe to be fraudulent, please report it immediately to ***email_hidden***.