Manager - Client Service Management (F/M)
$147k - $245k per yearHitachi Solutions
Hitachi Solutions is a global Microsoft solutions integrator dedicated to developing and delivering industry-focused solutions that empower clients to achieve their business transformation goals. Our expertise, industry focus, and intellectual property set us apart, and we maintain a strategic partnership with Microsoft. We are consistently recognized for our achievements in teaming with clients to deliver innovative digital solutions and services.
With over 3,000 team members across 14 countries and 18 years of 100% focus on Microsoft technologies and business applications, we help clients unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance customer experiences.
Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure worldwide, employing over 303,000 people across 864 companies in more than 100 countries
The Director, Client Delivery is a leadership role responsible for managing a portfolio of strategic customers. The role is intended to develop strong client relationships, ensure successful project delivery, and drive overall successful outcomes for our customers and our business. Leadership and Oversight: Collaborate with Sales to provide leadership and strategic guidance in executing roadmaps for strategic accounts.
Facilitate the implementation of governance/delivery operating models and ensure adherence to client satisfaction metrics.
Support team members in envisioning, developing, and delivering transformative opportunities with clients.
Coach and assist Client Delivery team in challenges related to their portfolios.
Strategic Account Leadership: Collaborate with to provide leadership and strategic guidance in executing roadmaps for strategic accounts.
Monitor and adjust engagements as necessary, leveraging feedback mechanisms to drive improvements for delivery teams.
Serve as a support system for the Client Delivery Segment lead, ensuring customer satisfaction and adherence to internal Key Performance Indicators (KPIs).
Assist in developing strategic account plans in conjunction with Sales and Delivery Go-To-Market (GTM) Teams.
Ensure transparent communication with customers to proactively resolve issues during solution rollout.
Revenue Growth and Financial Accountability: Partner with Sales to drive value through solution delivery and identify land and expand opportunities.
Support the achievement of financial commitments, including billed revenue, project/portfolio gross margin, and customer satisfaction ratings.
Work with Segment Consulting Leaders to establish controls and meet profit and loss accountability.
Facilitate collaboration across business areas to optimize delivery results and foster relationships with executive decision-makers.
Innovate and collaborate with Client Delivery team on our methods for delivering customer outcomes.
Partner across the organization to bring in necessary expertise and support client needs.
Proven experience in leadership and team management roles, preferably within client engagement or consulting environments.
- Strong understanding of digital transformation strategies and industry-specific knowledge (e.g., Excellent communication, negotiation, and relationship-building skills.
- All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability
Base Salary Pay Range*: $147k - 245k base, CAD
*Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.
Bonus Plan
- Medical, Dental and Vision Coverage
- Life Insurance and Disability Programs
- Retirement Savings with Company Match
- Flexible Work Arrangements including Remote Work
- remote
- com domain email address and/or via our SmartRecruiters (Applicant Tracking System) View email address on jobs.smartrecruiters.com.
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