Chargé.e de clientèle / Customer Success Manager H/F

We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own.
If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading.
Impact Clients helps entrepreneurs start or scale their digital product businesses. What began as a broke UCLA student struggling to sell an online course has now grown into a company generating $1M+ in revenue monthly with a global team of 35+. Our mission is to reform the education system by helping over 1 million people achieve financial freedom through online business.
To sustain and improve client success at scale, we’re hiring a Customer Success Team Lead .
The CEO, Richard Yu, is an online business coach with:

~100K+ subscribers on YouTube → youtube.A growing personal brand on Instagram → instagram.Our company is faith-driven, fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.
You’ll be leading a team of 5-8 Customer Success Managers (CSMs) responsible for client onboarding, coaching, and retention. This is a hands-on leadership role: you’ll manage, mentor, and hold the team accountable, while also stepping in personally when high-stakes client situations require it.
This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we’re in the coaching business. Lead a team of 10 CSMs, coaching them to run effective onboarding, accountability, and renewal calls.
Monitor KPIs around retention, upgrades, renewals, and collections.
Improve scripts, processes, and SOPs to make the CSM function more scalable and efficient.
Collaborate with Sales/Marketing to ensure alignment in client messaging and delivery.
Take ownership of escalated client accounts and ensure resolution.

You must have proven experience leading customer success teams in online education, coaching, or digital marketing.
Proficiency with tools like Loom, Slack, Zapier, Calendly, GSuite, Trello and CRMs.
Highly organized with attention to detail and ability to manage multiple priorities.
You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)
Someone who can step into client fires (refunds, chargebacks, escalations) and resolve them calmly.
A mentor at heart who enjoys coaching team members to improve their client interactions.
Excited to grow with us long-term and play a key role in scaling to 9 figures.
Someone with another full-time job or multiple freelance commitments.
on referrals, upgrades, renewals, and pending payment collections.

Record a 3–5 minute Loom video introducing yourself and answering:
What’s your experience with leading client success teams?