Chargé.e de clientèle / Customer Success Manager H/F
Impact Clients
We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own.
If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading.
Impact Clients helps entrepreneurs start or scale their digital product businesses. What began as a broke UCLA student struggling to sell an online course has now grown into a company generating $1M+ in revenue monthly with a global team of 35+. Our mission is to reform the education system by helping over 1 million people achieve financial freedom through online business.
To sustain and improve client success at scale, we’re hiring a Customer Success Team Lead .
The CEO, Richard Yu, is an online business coach with:
~100K+ subscribers on YouTube → youtube.A growing personal brand on Instagram → instagram.Our company is faith-driven, fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.
You’ll be leading a team of 5-8 Customer Success Managers (CSMs) responsible for client onboarding, coaching, and retention. This is a hands-on leadership role: you’ll manage, mentor, and hold the team accountable, while also stepping in personally when high-stakes client situations require it.
This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we’re in the coaching business. Lead a team of 10 CSMs, coaching them to run effective onboarding, accountability, and renewal calls.
Monitor KPIs around retention, upgrades, renewals, and collections.
Improve scripts, processes, and SOPs to make the CSM function more scalable and efficient.
Collaborate with Sales/Marketing to ensure alignment in client messaging and delivery.
Take ownership of escalated client accounts and ensure resolution.
You must have proven experience leading customer success teams in online education, coaching, or digital marketing.
Proficiency with tools like Loom, Slack, Zapier, Calendly, GSuite, Trello and CRMs.
Highly organized with attention to detail and ability to manage multiple priorities.
You must be able to commit full time hours (Our office hours are 9 AM - 6 PM EST, though if you are different time zones we're super open minded)
Someone who can step into client fires (refunds, chargebacks, escalations) and resolve them calmly.
A mentor at heart who enjoys coaching team members to improve their client interactions.
Excited to grow with us long-term and play a key role in scaling to 9 figures.
Someone with another full-time job or multiple freelance commitments.
on referrals, upgrades, renewals, and pending payment collections.
Record a 3–5 minute Loom video introducing yourself and answering:
What’s your experience with leading client success teams?
$100k - $140k per year
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...love for you to join us! About the job - Manager, Customer Success - SMB As the Manager of SMB, you will be the architect of our... ...Small and Medium Business" segment. Reporting directly to the Sr. Director of Customer Success, you will oversee a team of Onboarding...Long term contractWork at officeWorldwide1 day per week- ...The Customer Success & Partnerships Intern will support the Customer Success team in delivering a seamless client experience. This role involves assisting with client onboarding, day-to-day administrative support, cross-functional coordination, and performance reporting. The...Part timeInternshipRemote workFlexible hoursWeekend work
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$65k - $75k per year
...growing, we are looking for a resilient and dynamic Client Relations Manager to join our expanding team. The successful candidate will collaborate across the... ...Development Support. Collaborate with the Managing Director to refine sales processes and introduce new products...Long term contractPermanent employmentFull timeInternshipWork at officeRelocationMonday to friday$100k per year
...Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-... ...live through to renewal and expansion Proactively engage your clients at the right times to demonstrate value and identify opportunities...Remote workWorldwide- ...optimize operations by combining cutting-edge technology, enterprise support, and development agility. Who we need Our Customer Success Managers (CSMs) are pivotal in ensuring our customers achieve maximum success. From seamless onboarding and implementation to proactive...Contract workRemote workFlexible hours
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$70k - $85k per year
...please visit . About The Role - Overview The Customer Success Manager (CSM) at CMiC is dedicated to developing and nurturing customer... ...retention and loyalty. Reporting to the Customer Success Director, the CSM serves as a key advocate for the customer, ensuring their...Long term contractFull timeContract workFor contractorsSeasonal workOverseasNight shift$75k - $95k per year
...Customer Success Manager, Strategy and Insights Future Role Recruitment We are seeking a Customer Success Manager, Strategy and Insights to strengthen customer relationships, drive adoption, and support long term value across a diverse customer portfolio. This role is...Long term contractPermanent employment- ...especially leading up to and during events. Things you should know and have to succeed At least 1 year of experience in a customer success, customer service or account management role Extremely strong work ethic, with an energetic and positive attitude Extremely...Contract workWork at officeImmediate startWeekend work
- ...engaging training sessions for clinicians and operational staff that drive genuine adoption, not just awareness. Partner with Customer Success Associates to execute onboarding tasks efficiently while maintaining quality. Monitor and Maintain Customer Health Proactively...Contract workWork at officeWorldwide
- ...deep work, radical accountability, and building tools that let sharp people move faster. About The Role We're hiring a Merchant Success Manager who actually likes solving messy, real-world problems for growing brands. You'll work with founders and ops leaders who know...Long term contractPermanent employmentFull timeWork at officeImmediate startShift work2 days per week
$118k per year
...around the world and help us reinvent the way people learn, because learning never stops. About The Opportunity The Senior Customer Success Manager is responsible for creating a positive experience for the customer, ultimately leading to renewal and long-term customer...Long term contractFor contractorsWork at officeRemote workWorldwideWeekend work
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