Field Services Operations Manager

DESCRIPTION

We are looking for a talented Service Supervisor to join our team specializing in Service for our Operations Unit in Edmonton, AB.

Job Summary:

Supervises employees who install, service, and repair equipment and machinery.

In this role, you will make an impact in the following ways:

Supervise and coordinate Service Technicians and Team Leaders to ensure efficient work schedules.

Communicate repair plans clearly to Technicians, aligning them with customer quotes.

Monitor productivity and quality of repairs, providing coaching and feedback for continuous improvement.

Support Technicians with first-level assistance and escalate technical issues when necessary.

Manage service logistics to ensure safety, quality, and efficiency in operations.

Review and develop quotes for accuracy, keeping customers informed of repair status and changes.

Participate in continuous improvement by refining processes to meet evolving customer and organizational goals.

Maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively

RESPONSIBILITIES

To be successful in this role you will need the following:

Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.

Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus: Building strong customer relationships and delivering customer-centric solutions.

Directs work: Providing direction, delegating, and removing obstacles to get work done.

Ensures accountability: Holding self and others accountable to meet commitments.

Manages conflict: Handling conflict situations effectively, with a minimum of noise.

Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.

Electronic Service Tool Application : Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

QUALIFICATIONS

Power Generation and High Voltage experience is an asset.

Working in a field service department is an asset.

COMPENSATION AND BENEFITS

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process which consists of a Criminal Background Check.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2427477

Relocation Package Yes

Business Justification Backfill

100% On-Site Yes

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.