Receptionist Support

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America's largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Full Time, Private Residence Receptionist .

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Hourly Wage: $24.00 - $25.00

Are you excited about delivering a personalized level of service to each and every guest ? T his position is broad and encompasses the entire resident experience from making initial reservations while staying in line with the rental property agreement, welcoming owners back to the location, making arrangements for day trips, transportation, and restaurant reservations etc. All while providing a timely and exceptional level of service.

Guest Interaction & Service : Handle all guest interactions with high hospitality and professionalism, including resolving complaints and fulfilling special requests.

In-House Support : Assist guests in person, over the phone, via chat, and email with inquiries related to hotel services, directions, and events.

Check-in/check-out processes, room inspections, guest relocations, and owner bookings.

Software & Systems : Utilize software like Teams, Hotsos, Opera, and the Four Seasons guest recognition program to manage requests, communications, and billing.

Local Knowledge & Vendor Relations : Provide updated information on local attractions and establish relationships with vendors for guest services.

Safety & Security : Act in the absence of senior management on matters concerning safety and security, perform building inspections, and respond to emergencies.

Additional Duties : Perform other tasks or projects as assigned and collaborate with guest service staff for smooth operations.

As our hotel is open 24/7, 365 days a year, we expect our Private Residence Receptionist to be flexible in working mornings , evenings, weekends, and holidays.

Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services.

Fluent English (written, spoken and reading).

Strong computer skills, including a knowledge of Opera.

Strong commitment to service.

Access to affordable shared staff accommodation.

Employee theme recognition days and events - Employee of the Month, Years of Service celebrations, birthday events, etc.

Complimentary meal per shift in our employee dining room.

vacation days and additional floating holidays per year.

Excellent training and development program.

Discovery Nights at Four Seasons worldwide.

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We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.