Catering and Conference Services Manager

About Four Seasons

Four Seasons is powered by our people. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

The Four Seasons Resort and Residences Whistler is looking for a Senior Catering and Conference Services Manager to cover a Maternity Leave Coverage from March 2026 – April 2027.

As a Senior Catering & Conference Services Manager at the Four Seasons Resort Whistler, you will raise the efficiency and effectiveness of the day-to-day operation of the Catering & Conference Services Department while personally planning, selling and servicing catering & conference business.

Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our clients and guests. Maintain detailed knowledge of hotel facilities, meeting spaces, departmental operations, and the competitive market.

Serve as the primary liaison between clients and the hotel, coordinating all needs including guest rooms, catering, events, audiovisual services, transportation, and off-site recommendations.

Ensure compliance with group sales contract policies, including deposits, cut-off dates, attrition, rooming lists, and billing instructions.

Respond to catering inquiries and provide timely follow-up.

Prepare accurate and timely event documentation such as proposals, contracts, Banquet Event Orders (BEOs), diagrams, resumes, and all Golden Sales and Catering system inputs.

Participate in hotel staff meetings and pre-convention meetings with groups.

Supervise banquet event execution, ensuring exceptional service delivery and strong client relationships.

Lead Banquet Event Order and Group Resume meetings to ensure effective communication across departments.

Support the review, auditing, and assignment of booking turnovers in the absence of the Director of Catering & Conference Services.

Assist with catering financial forecast preparation and budget analysis.

Train and support new and existing team members in Conference Services and Catering.

Review and update departmental policies and procedures as needed.

Meet annual personal and team sales and service goals.

Perform additional tasks or projects as assigned by hotel leadership.

Minimum three years of experience in catering, conference services, event planning, or hospitality management in a full service resort or hotel required.

Ability to multitask, prioritize, and manage complex event details.

Proficiency with sales and catering systems preferred.

Proficient computer skills

Demonstrated coaching and people development skills.

Ability to work flexible hours, including some evenings, weekends, and event-related schedules.

Housing Allowance

Use of the Fitness Facility

Medical, Dental and Sick leave coverage

Employee Travel Program; Excellent Training and Development opportunities

Complimentary meal per shift in our employee dining room

As our hotel is open 24/7, 365 days a year, we expect our Senior Catering & Conference Services Manager to be flexible in working mornings, evenings, weekends, and holidays.

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