Remote Support Analyst
$33.19 par heureTech-Eyes
Overview
Languages
English
Education
~ College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
Computer hardware or software retailer/wholesaler
Relocation costs covered by employer
Willing to relocate
Responsibilities
Tasks
Give access to computer networks
Report on the performance of computer systems and networks
Respond to users experiencing difficulties with computer
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Supervise other technical support workers in this group
Provide business systems, network and Internet support to users in response to identified difficulties
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Perform Web-server backup and recovery operations
Provide customer service
Manage incidents
Supervision
~1 to 2 people
Credentials
Certificates, licences, memberships, and courses
Associate Computing Professional (ACP)
Cisco certified network associate
Microsoft certified professional (MCP)
A+ Certification
Experience and specialization
Computer and technology knowledge
Android
Security software
Word processing software
.NET
MS Windows
TCP/IP
Additional information
Security and safety
Bondable
Criminal record check
Transportation/travel information
~ Travel expenses paid by employer
Work conditions and physical capabilities
Fast-paced environment
Work under pressure
Tight deadlines
Repetitive tasks
Handling heavy loads
Manual dexterity
Attention to detail
Sitting
Combination of sitting, standing, walking
Standing for extended periods
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Initiative
Judgement
Organized
Team player
Benefits
Financial benefits
~ Gasoline paid
Other benefits
Transportation provided by employer
Parking available
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