Night auditor hôtel

Hilton is renowned for being a people-centered company, offering legendary service. Its culture of excellence drives us to anticipate the needs of our guests. To achieve this, we must also commit to taking care of our teams so they can thrive both personally and professionally.
The Curio Collection by Hilton impresses not only with its luxurious amenities but also with the unique experiences it creates for guests.
The Vogue Hotel Montréal, Curio Collection by Hilton, is part of the Artifact group, a private Canadian real estate investment and management company that focuses on acquiring and managing properties across all asset classes, including hospitality, office spaces, and multifamily buildings.
If you enjoy making a difference and creating memorable experiences, join our team as a Guest Experience Ambassador – Night Auditor.
Why You Are Important
While welcoming our guests during the night, you will also perform a thorough review of the previous day's operations.
Job Description
Discover the role of a Night Auditor, which involves a variety of tasks directly related to accounting and customer service. Precision and coordination with other departments are essential, as the front desk is the central point of the hotel.
Responsibilities
As a Night Auditor, you will perform several frontline tasks:

NIGHT AUDIT

Classify business transactions carried out during the day.
Verify and correct the recording of transactions and update hotel guests' invoices.
Balance accounts and close the cash registers for various points of sale and the front desk.
Generate and submit daily revenue reports and other administrative reports.

RESERVATIONS

Handle complete reservation processes.
Respond to inquiries and requests for reservation modifications.

GUEST ARRIVAL AND DEPARTURE

Welcome guests upon arrival, verify reservation details, and offer additional services.
Obtain payment guarantees.
Provide useful information about the establishment.
Check guest satisfaction upon departure.
Process guest check-outs.

CUSTOMER SERVICE

Promote hotel services, local attractions, and regional activities, and make reservations when needed.
Receive and distribute mail or messages for guests.
Ensure the safety of guests and their belongings.
Respond to guest requests (wake-up calls, room changes, etc.).
Handle guest feedback and complaints and ensure follow-up.
Schedule
~ Night shifts (possibility of day or evening shifts to complete the schedule).

Compensation and Benefits
Salary: $28.88 per hour (-10% during the probation period, full salary thereafter) + night shift bonus.
Group insurance: 55% covered by the company.
Group RRSP: Employer contributions with the option to contribute to the FTQ Fund with additional employer contributions.
Uniform provided and maintained.
Cafeteria equipped with all necessary facilities.
Discounts on certain services/amenities provided by the Hilton chain.
Career Growth Opportunities: Whether you aim to build your career as a Night Auditor or want to develop your skills and advance, opportunities are available. We operate several hotels in Montreal and surrounding areas.
Expected Qualities
Strong sense of hospitality and customer service
Sense of responsibility
Integrity and transparency
Versatility
Resourcefulness
Initiative
Organizational skills
Problem-solving abilities
Good stress management
Autonomy
Essential Skills and Attributes
Strong customer service skills
Professional attitudes and behavior (teamwork skills, autonomy, dynamism, interpersonal skills, honesty, versatility, initiative, organizational skills, etc.)
Proficiency in French and English (knowledge of additional languages is an asset)
Ability to handle monetary transactions
Methodical, quick, and precise work
Interest in customer service
Intermediate overall proficiency in computer use
Familiarity with basic Excel functions