Front desk agent - Full time (Evening)

Job Responsibility:

Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to :

Responsibilities

Always offer professional, friendly and kind service

Make room reservations by phone, fax and email and assign rooms;

Process all external and internal calls, either by redirecting calls or assisting the caller

Take charge of the correspondent's request and monitor it according to hotel standards

Have a good knowledge of all services, especially reception, housekeeping, and technical maintenance

Serve as liaison for guests requiring information regarding all aspects of the hotel

Manipulate and distribute faxes, voicemails and written messages for internal and external customers

Attend people with special needs;

Have a thorough knowledge of the hotel's emergency procedures

Follow department policies, procedures, and service standards

Writes various reports, letters and general correspondence;

Complaint management;

Follow all security policies

Other assigned functions

Requirements

Experience in customer service in Hospitality,

Bilingual English-French, a third language an asset;

Strong interpersonal skills and problem solving

customer service oriented attitude;

Must be flexible in time management;

Very responsible and reliable

Ability to work under pressure in a fast-paced environment

Ability to work consistently with other colleagues as part of a team

Ability to focus on customer needs, staying calm and courteous at all times

Must be minimally available on Saturdays, Sundays, holidays and another day during the week

Computer skills in Microsoft and Opera PMS would be an asset.

Must be available for day shift, evening and night shift (23:00 to 07:00)

Job Type: Full-time

Pay: $22.64-$23.67 per hour

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Work Location: In person